Absolutely garbage in every category.
by LSJ on Dec 15, 2023
1.5 out of 5 stars
Mortgage Reviews
Home Trust Fixed Mortgage Consumer Reviews
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(18 reviews)
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They make it impossible to talk to anyone, they have no pre-approval process so there is literally no way to find out what you are even approved for when looking for a new house. The only way is to apply and make an offer. Which is a waste of everyone’s time if it’s out of your budget. The employees are literally incompetent. We will be switching providers ASAP.
I needed funds when the pandemic started so I called Home Trust for help. They were able to defer one payment only, however they offered me a line of credit to help me out. It turns out the interest on the line of credit was lower than the interest I would have paid if I deferred 6 months instead. I'm back to work now and it was a solution that worked great for me. Very thankful!
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Claudio is very effective and efficient. While helping with my key issues, he also answered all other questions which I newly raised during the process. All of my issues were addressed in a professional way. I am really impressed, I wish I could meet this kind of excellent agent at all other companies. Keep up the good work Claudio.
Absolutely garbage in every category. Customer service representatives are either not properly trained, incompetent or just don't care. They either takes weeks to reply to emails and voice-mails or they don't reply at all, even with email reminders.
They operate like it's 1983. They only got online service a few months ago and you can only see you mortgage information. You cannot may payments, increase your payments or anything. Every is done by phone or email or Canada Post to which they take neglect to respond to. When you do happen to talk to someone, they never have any answers. They always have to check with they superiors. Being frustrated with this mortgage company is an understatement.
Date of experience: November 15, 2023