Home Trust Fixed Mortgage - Consumer Reviews at InsurEye

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(18 reviews)

Home Trust Fixed Mortgage

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Absolutely garbage in every category.

by LSJ on Dec 15, 2023

1.5 out of 5 stars

Absolutely garbage in every category. Customer service representatives are either not properly trained, incompetent or just don't care. They either takes weeks to reply to emails and voice-mails or they don't reply at all, even with email reminders.
They operate like it's 1983. They only got online service a few months ago and you can only see you mortgage information. You cannot may payments, increase your payments or anything. Every is done by phone or email or Canada Post to which they take neglect to respond to. When you do happen to talk to someone, they never have any answers. They always have to check with they superiors. Being frustrated with this mortgage company is an understatement.

Date of experience: November 15, 2023

Review topics

Agent/rep attitude Agent/rep callbacks Agent/rep knowledge Email/message wait time On-hold times/transfers Paper mail experience

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