Canadian Tire Triangle Mastercard Credit Card Reviews

Customer Service reps can hang up the phone on you if they can't or don't want to answer your question.
For example, I spoke to transaction disputes department and asked a question when and how I can see online that the disputed transaction is posted on my account (moved from Pending status to Posted). The rep kept repeating that it takes 3-5 business days for a transaction to post on the account and that I should call them back to check.
She ignored my question on how I can see that online myself without the need to spend time and call them.
Phone calls usually involve being transferred and put on hold multiple times resulting in a significant wasted time for the client. Sometimes the phone call just disconnects while you are being put on hold, and you have to start over...
Very frustrating!

Your customer service is a complete joke. This is not how a company should treat customers. Completely unacceptable.

My wife's card had a few fraudulent transactions and she raised the issue immediately, after the card was canceled my wife called several times for the resolution and their response was very different each time. The first time they told it would take 45 days to resolve then they said afterward, it would take 3 months. Besides the customer service was very rude, I wonder how they recruit their customer service agents most are an arrogant and worthless bunch of people. If you ask something they will give you a scripted answer and no decency to speak politely with clients as if we are to blame for any issues and trying to judge. I had faced similar issues with a card from a proper bank and within 15 days they resolved the issue and have been very supportive never trying to imply anything or judge us. I would suggest you would be better off without this card and save a lot of headaches if you face any issues.

The worst customer service! They hang up all the time! And the cashback is shabby!