Sub-par mediocre customer service, sometimes rude outright
by dan bu on Aug 2, 2024
2.5 out of 5 stars
Credit Card Reviews
Canadian Tire Triangle Mastercard Credit Card Reviews
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Review author
Customer Service reps can hang up the phone on you if they can't or don't want to answer your question.
For example, I spoke to transaction disputes department and asked a question when and how I can see online that the disputed transaction is posted on my account (moved from Pending status to Posted). The rep kept repeating that it takes 3-5 business days for a transaction to post on the account and that I should call them back to check.
She ignored my question on how I can see that online myself without the need to spend time and call them.
Phone calls usually involve being transferred and put on hold multiple times resulting in a significant wasted time for the client. Sometimes the phone call just disconnects while you are being put on hold, and you have to start over...
Very frustrating!