Canadian Tire Triangle Mastercard Credit Card Reviews

I try for almost 4 months now to get an answer if I would be eligible for payments made by the insurance Due to injuries at work. My Man what a headache it is, We sent their application form 5 times now I believe and I get the same standardized letter automated back that they would need additional information.
You have to call there, this is what I did, The first time I was told we don`t have anything from you, then all of a sudden the lady reads from the application form my doctor filled out, so I say oh you got my things, and she was like am um no, ah um yes.
Really unprofessional.
Now a month later I call again and you really have to pull all the info bit by bit out of their nose.
So finally I get somewhere, that was two days ago now 4 months in for a determination of eligibility for payments on the card for work injuries.
So now I get tolled we have everything so far and they look at it.
Today I get a call they need more info, well yesterday they had all info today they don`t.
So the lady then goes and asks what do you do with this claim do you want to close it?
I say you do whatever you want with it.
Insurance on these cards is a money maker and fraud and rip-off this is what they are because we are still talking here about Eligibility, not about payments made by the insurance.
They take gladly 280 to 300 bucks a month on your card as insurance from you but if it comes to it they will not even look at your claim if you are not after them to do their goddam job.
Now with Cancer, there are for me more important things to do than dealing with these useless insurance people.
And when you`re dead you're not in dept.
I can at least say I tried and the bank really helped me out here on this one to buy time to deal with their useless insurance.
Now it is out of my hands Bank and insurance.
I also Have to say There was no information given to us that there would be insurance on this card, which was sent in January 2022, Years after having the card, My guess is the bank got Itchy about the money I owe on this card and then figured they sent me that info so the bank gets at least some money.

Called Customer Service 4 times because my card was stolen and I was very worried about any potential fraud. Besides the fact, that some agents were out of the line, during the last call the lady checked my ID with the usual questions, DOB, my age, address, and account transactions (even if I don't have the statements and she knew it). At the end of the call, she confessed she couldn't check my ID because I didn't know my age. So my DOB was right but she wasn't able to subtract correctly TODAY date-DOB and come up with the same answer as I told her. Hello Canadian Tire Bank, hire some qualified people in charge of your clients' finances.

What a bunch of scammers. I have had this card for 3 months and have been paying off the balance each month. The last payment of 300$ I just found out is being held for two weeks for no reason whatsoever, now I found out I overpaid by 2 dollars and I could spend that in the meantime customer service is rude... When I was transferred to a manager I was lectured about how to make payments...

Had an issue receiving my card. Made numerous calls and was misinformed every time. The new agent would just say that “they shouldn’t have told you that” or “sorry we can’t honor that”, even while all this is documented in the notes, even promises made. They claimed they will review those calls, however, no concessions or accommodations were made. The supervisors took condescending and belittling tones throughout the interaction, passing on blame and not once admitting any responsibility. Overall... the worst customer service experience ever!

I applied for a card around the first week of November 2020 and was approved for $500 instant credit on a triangle card. I used the card and made a fairly high payment way before the due date, for no default reason Canadian Tire suspended the card. Then continuous have called up to 5 - 6 times a day looking for payments. It's harassment and they refuse to stop even after being told to by a lawyer. The law says no more than 3 calls a week yet they do as they please. I'm filing a breach of contract suit against them for cancellation while the card was in good standing. They also put negative things against my credit without taking into consideration COVID. They also lied saying I requested the account closed and the number of my payments to the credit bureau. Will not tolerate the harassment anymore and will be contacting the government to file a complaint against them as well.

Customer Service reps can hang up the phone on you if they can't or don't want to answer your question.
For example, I spoke to transaction disputes department and asked a question when and how I can see online that the disputed transaction is posted on my account (moved from Pending status to Posted). The rep kept repeating that it takes 3-5 business days for a transaction to post on the account and that I should call them back to check.
She ignored my question on how I can see that online myself without the need to spend time and call them.
Phone calls usually involve being transferred and put on hold multiple times resulting in a significant wasted time for the client. Sometimes the phone call just disconnects while you are being put on hold, and you have to start over...
Very frustrating!

I had lots of space on my card, but it suddenly was getting declined. It is my only credit card, so that was a huge and very upsetting problem. I finally took the time and called, verified my balance, and then asked why it was being declined. It was because I had put a $50.00 gift card from Princess Auto on my card! I am irate. I have been doing that for Christmas and my son's birthday for years and years. Actually, I think for Christmas, 2023 it was $100.00 for the Princess Auto gift. Never ever an issue before. Did someone think to verify my history? Christmas and April for YEARS. I am looking for another card that won't completely screw up my life for over a week.

Your customer service is a complete joke. This is not how a company should treat customers. Completely unacceptable.

I have been having this card since they started I have been a good customer never missed a payment I was hoping decrease for interest rates but it's actually increasing and they do this anytime they wanted 21.99 is way too high

My wife's card had a few fraudulent transactions and she raised the issue immediately, after the card was canceled my wife called several times for the resolution and their response was very different each time. The first time they told it would take 45 days to resolve then they said afterward, it would take 3 months. Besides the customer service was very rude, I wonder how they recruit their customer service agents most are an arrogant and worthless bunch of people. If you ask something they will give you a scripted answer and no decency to speak politely with clients as if we are to blame for any issues and trying to judge. I had faced similar issues with a card from a proper bank and within 15 days they resolved the issue and have been very supportive never trying to imply anything or judge us. I would suggest you would be better off without this card and save a lot of headaches if you face any issues.