Sub-par mediocre customer service, sometimes rude outright
by dan bu on Aug 2, 2024
2.5 out of 5 stars
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I had lots of space on my card, but it suddenly was getting declined. It is my only credit card, so that was a huge and very upsetting problem. I finally took the time and called, verified my balance, and then asked why it was being declined. It was because I had put a $50.00 gift card from Princess Auto on my card! I am irate. I have been doing that for Christmas and my son's birthday for years and years. Actually, I think for Christmas, 2023 it was $100.00 for the Princess Auto gift. Never ever an issue before. Did someone think to verify my history? Christmas and April for YEARS. I am looking for another card that won't completely screw up my life for over a week.
This card will randomly and very frequently lock up your money at the perfect times to screw you over the best. Then when you call to support you sit on the phone for an hour for them to say "I think it is trying to catch up to transactions if it still does not work tomorrow call back" and it never would and would have to be reset. This card is full of glitches and useless support staff I had to call in 7 times in the first week. Pick another option.
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Customer Service reps can hang up the phone on you if they can't or don't want to answer your question.
For example, I spoke to transaction disputes department and asked a question when and how I can see online that the disputed transaction is posted on my account (moved from Pending status to Posted). The rep kept repeating that it takes 3-5 business days for a transaction to post on the account and that I should call them back to check.
She ignored my question on how I can see that online myself without the need to spend time and call them.
Phone calls usually involve being transferred and put on hold multiple times resulting in a significant wasted time for the client. Sometimes the phone call just disconnects while you are being put on hold, and you have to start over...
Very frustrating!