Fraudulent Transaction Resolution
by Shaw on Dec 31, 2023
1 out of 5 stars
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Good card but just pray you never have to phone them. I swear none of them have over a grade 5 education. One representative will tell you something, and the next will tell you something completely different. Get some training and it might be an alright card.
Secure and Certified
Your information privacy and security is very important to us. We use the same 256-bit encryption and data security levels as all major banks. Our practices are monitored and verified by VeriSign and Digicert.
Independent
InsurEye is not owned by any bank, insurance company, insurance brokerage or any other financial services institution. We collect, validate, and analyze insurance experiences of real consumers.
Insightful
We aspire to equip you with insights, data and knowledge to help in making informed decisions around personal finance, insurance quotes, and other important matters. We are always open for your comments.
My wife's card had a few fraudulent transactions and she raised the issue immediately, after the card was canceled my wife called several times for the resolution and their response was very different each time. The first time they told it would take 45 days to resolve then they said afterward, it would take 3 months. Besides the customer service was very rude, I wonder how they recruit their customer service agents most are an arrogant and worthless bunch of people. If you ask something they will give you a scripted answer and no decency to speak politely with clients as if we are to blame for any issues and trying to judge. I had faced similar issues with a card from a proper bank and within 15 days they resolved the issue and have been very supportive never trying to imply anything or judge us. I would suggest you would be better off without this card and save a lot of headaches if you face any issues.