Allianz Global Assistance Travel Insurance Reviews

I submitted a claim for a flight delay of 26 hours for emergency purchases as we had no luggage, the total claim is less than $500.

4 months later I am still waiting for the claim to be processed and paid, Email follow-ups go unanswered, and prior calls hold time was more than 1 hour, today I spent over 2 hours on hold simply trying to get an update with no success.

I pay for my Avion RBC Credit card so I can enjoy the peace of mind that I have insurance, I would hate to have a medical emergency and have to rely on Allianz to respond! I will cancel my RBC cards and choose a bank card that does not use Allianz as their Insurance provider.

6 months later they are still asking the same questions. You have to spell out everything 2 or 3 times. The documents provided clearly say no refunds yet they want proof of no refunds. We resubmit and circle and hilite that it clearly says no refunds. Why don't they read it themselves instead of creating more delays? The list of incompetency goes on and on.
They imply we can call them at 1-800... however, the recording usually says they have higher-than-expected calls and to call back again and again and again and again... All day every day for weeks.
I would never recommend RBC Travel Insurance or Allianz Global Assistance.
I could give a negative star I would.

What a terrible system, I have been harassed by a travel insurance recording that continues to tell me I can buy my travel insurance online. However, did you know you can't but multi-day 30+? That's why I'm calling, do you think you could set up a button like "press # 4 if this is 30+ days insurance!!! I set up three callbacks and not one call back! Most ridicules way of telling me "my call is important to us". Totally intolerable! Waste of time!

Bought travel insurance from them for my mother. Right now waiting 4 months for a decision. Customer service is useless - outsourced students from some 3rd world country. Avoid these scammers!

Worst insurance ever in my life. My claim of delayed flight didn’t get reimbursement. Please don’t take policy from this company . Thanks

We made a cancellation which was handled by Allianz Global Assistance, to recover our flight costs after my wife had an operation and treatment for cancer. All this happened months after we booked the flight but during the 10 months, it took Allianz to process our claim they reviewed her family doctor records and discovered that she'd contacted him for a stomach ache prior to booking our flight. They denied our claim basically saying that we should have known from the stomach ache that she had cancer and not proceeded with the booking. They also claimed that one of the surgeons told us not to go on our holiday. This is true, but it happened after her surgery, two months after we'd booked the flight. So they used information out of context to justify their denial. If the travel insurance benefit of this card is important to you, maybe consider a different card.