Allianz Global Assistance Travel Insurance Reviews

Doesn't deserve 1 star! What a horrible company! Please stay from away from them. They don't like to pay out, and give you every excuse for not honoring your claim. I purchased two tickets for an event, I was so looking forward to attending, and spent close to $400.00 for two tickets. Unfortunately, I had surgery and could not attend, so I put in a claim since I THOUGHT, I was protected, but they found every reason to postpone, and delay payment which I never received from them. THE AUDACITY! Then, to add insult to injury, maybe one person spoke proper English. WTH???? How do they hire people to deal with customers that you have to struggle to understand? I am not exaggerating. I could not understand a word they were saying, which only added more wood to the fire. Also, their customer service representatives become very nasty when you tell them, you do not understand them. Allianz should be ashamed of themselves, because they do not like to pay your claims.

My new Iphone got stolen in Capetown. When I agreed to my travel insurance with Allianz it stated the handling of a claim could take up to 25 working days. So, 28 days after my claim, I called them to ask for a status. I got told that because it's super busy, it now takes up to 30 days to review a claim.

After 33 days, I called them again. They said it could take up to 40 working days, and now, when I thought it couldn't get any worse. They told me it could take up to 50 working days.

Can't even imagine how long it will take them to handle a claim in the summer, 120 days?

We purchased cancelation insurance through West Jet for the specific reason my father has lung issues and he may not be able to fly. Of course after the purchase they send you the policy information that preexisting is not covered HAHA well a little late now don't you think so? So of course when we had to cancel because my father was put on oxygen to make matters worse we were denied this claim after paying the doctors for medical notes and waiting on hold for hours with these guys (I must add before purchasing the doctors notes I made Allianz aware that the claim was for my father who had a preexisting condition) for them to drag it out for 3 months. We will never ever use Allianz ever again and I will be spreading the word also communicating with West Jet that the company they partner with is a bunch of absolute crooks. I hope they sleep well considering the crap they put people through. Absolute joke.

Waiting 22 months and counting for a claim to be processed. No contact from the business for over a year. Three customer complaints raised, only one acknowledged. Claims department emailed me addressing correspondence to a different party, asking me for documents that did not exist. Slow to respond to ombudsman recommendation that they pay compensation, which eventually came. When email finally came 22 months later in March 2024 stating claim would be paid within 5-10 working days, they used incorrect bank sort code, thus not honouring the claim. Jury still out on whether they are grossly incompetent or fraudulent, but no other explanation is possible. The experience leads one to conclude that travel insurance is a waste of money. Avoid at all costs.

My wife and I had our flights delayed and then canceled before our honeymoon. Our accommodations and other excursions were paid for in full as well. Since our first flight was cancelled we missed our connecting flight and had no other option of getting to our final destination. We spent months trying to process our claim. Not once we were able to connect with a representative, hung up on multiple times and then waited for 9 months for them to send us an automated response stating no coverage. It’s disgraceful and beyond criminal. The fact that Canadian banks and Airlines are aligned with these people is disgusting.

Don't waste your time or give any hopes to resolve your claim with this company.
Don't buy travel or medical insurance with them. This company should be shut down.
It is a scam. They take your money gladly but always deny claims. To contact somebody and ask about the claim status is almost impossible. I guess you could send an email but don't expect response back. You can try to call but waiting hours won't guarantee you will talk to somebody up there. Save your sanity and buy your travel insurance from somebody else.

Plus de 3 mois après avoir soumis notre réclamation nous attendons toujours notre remboursement. Nous avons appelé à 4 reprises et à chaque fois ont nous dit de rappeler dans 10 jours, car notre dossier n'a pas encore été traiter. Ils sont rapide pour prendre votre paiement, mais lorsque c'est le temps de rembourser les frais médicaux ils prennent leur temps.

Horrible experience with Allianz submitting a claim on flight delay and baggage delay. Their online claims portal doesn’t work, brutal process to submit and lack of communication has left me still trying to get $$ back from the winter storm when our flight was delayed and cancelled.

This company should have been shutdown years ago, largely because they’re nothing but scammers! Submitted all the necessary forms for a cancelled trip due to a last minute medical issue, and all I got was to be waiting for 6 months! The online claim number that I was given kept coming up as invalid every time I tried to check on the status. When you finally get through to someone on the phone at Allianz, it’s pretty obvious they don’t give a @$&?! about you, and do their very best to make you go away. I honestly think that’s what they’re paid to do! As I said before, why is a company like this allowed to stay in business, for god’s sake.