Allianz Global Assistance Travel Insurance Reviews

We purchased cancelation insurance through West Jet for the specific reason my father has lung issues and he may not be able to fly. Of course after the purchase they send you the policy information that preexisting is not covered HAHA well a little late now don't you think so? So of course when we had to cancel because my father was put on oxygen to make matters worse we were denied this claim after paying the doctors for medical notes and waiting on hold for hours with these guys (I must add before purchasing the doctors notes I made Allianz aware that the claim was for my father who had a preexisting condition) for them to drag it out for 3 months. We will never ever use Allianz ever again and I will be spreading the word also communicating with West Jet that the company they partner with is a bunch of absolute crooks. I hope they sleep well considering the crap they put people through. Absolute joke.

Don't waste your time or give any hopes to resolve your claim with this company.
Don't buy travel or medical insurance with them. This company should be shut down.
It is a scam. They take your money gladly but always deny claims. To contact somebody and ask about the claim status is almost impossible. I guess you could send an email but don't expect response back. You can try to call but waiting hours won't guarantee you will talk to somebody up there. Save your sanity and buy your travel insurance from somebody else.

My flight was cancelled BY THE AIRLINE and rebooked for different dates. I wanted to change my plan or cancel the package I bought to reflect the days I needed. They said because the flight was rebooked and not cancelled due to weather or mechanical function, I could not receive a refund … for coverage I couldn’t even use because it was covering different dates. Also to get someone on the phone was not organized at all, the wait times were horrible, and associates not knowledgeable on all products. I bought the best coverage for my family and paid an expensive amount. And this company could not do anything for me. I lost out on a lot of money and they do not care to rectify the situation. Horrible company and customer service.

Not user friendly, making it feel like they have set up their systems to make it difficult to make claims.

Filed a claim weeks ago and no one has even bothered to look at it. I work in the insurance industry as an adjuster and if I took this long to respond to a claimant I'd be fired. This company holds its independent Adjusters to a standard of contact in less than 2 hrs for new claims contact but can't bother to pick up a phone nearly a month later. Good thing I didn't have a severe Injury- who knows how long I'd be out of pocket or if I'll get paid at all. Go with another company who actually serves their customers.