Allianz Global Assistance Travel Insurance Reviews

Doesn't deserve 1 star! What a horrible company! Please stay from away from them. They don't like to pay out, and give you every excuse for not honoring your claim. I purchased two tickets for an event, I was so looking forward to attending, and spent close to $400.00 for two tickets. Unfortunately, I had surgery and could not attend, so I put in a claim since I THOUGHT, I was protected, but they found every reason to postpone, and delay payment which I never received from them. THE AUDACITY! Then, to add insult to injury, maybe one person spoke proper English. WTH???? How do they hire people to deal with customers that you have to struggle to understand? I am not exaggerating. I could not understand a word they were saying, which only added more wood to the fire. Also, their customer service representatives become very nasty when you tell them, you do not understand them. Allianz should be ashamed of themselves, because they do not like to pay your claims.

Do not waste your time. This company is pathetic and does not care how your condition happened. They will find a way to deny your claim. Not worth the hassle. I’d be making a formal complaint.

My wife and I had our flights delayed and then canceled before our honeymoon. Our accommodations and other excursions were paid for in full as well. Since our first flight was cancelled we missed our connecting flight and had no other option of getting to our final destination. We spent months trying to process our claim. Not once we were able to connect with a representative, hung up on multiple times and then waited for 9 months for them to send us an automated response stating no coverage. It’s disgraceful and beyond criminal. The fact that Canadian banks and Airlines are aligned with these people is disgusting.

Repeatedly hung up on, told wrong information, would not give confirmation of coverage for rbc credit card insurance, 2 days trying only to get a return call in the middle of the night with no name left or extension. Operators/agents have Very poor english and cannot communicate. Been an RBC avion cardholder for 15 years, never had problems until they switched to Allianz. Absolute scam insurance!

My flight was cancelled BY THE AIRLINE and rebooked for different dates. I wanted to change my plan or cancel the package I bought to reflect the days I needed. They said because the flight was rebooked and not cancelled due to weather or mechanical function, I could not receive a refund … for coverage I couldn’t even use because it was covering different dates. Also to get someone on the phone was not organized at all, the wait times were horrible, and associates not knowledgeable on all products. I bought the best coverage for my family and paid an expensive amount. And this company could not do anything for me. I lost out on a lot of money and they do not care to rectify the situation. Horrible company and customer service.

Claims never paid out, they make lot of excuses for not paying. It took them almost a year for an international travel claim and they end up not paying out anything. Customer service is one of the worst. Unprofessional service. I definitely not recommend it at all.