Allianz Global Assistance Travel Insurance Reviews

Doesn't deserve 1 star! What a horrible company! Please stay from away from them. They don't like to pay out, and give you every excuse for not honoring your claim. I purchased two tickets for an event, I was so looking forward to attending, and spent close to $400.00 for two tickets. Unfortunately, I had surgery and could not attend, so I put in a claim since I THOUGHT, I was protected, but they found every reason to postpone, and delay payment which I never received from them. THE AUDACITY! Then, to add insult to injury, maybe one person spoke proper English. WTH???? How do they hire people to deal with customers that you have to struggle to understand? I am not exaggerating. I could not understand a word they were saying, which only added more wood to the fire. Also, their customer service representatives become very nasty when you tell them, you do not understand them. Allianz should be ashamed of themselves, because they do not like to pay your claims.

Do not waste your time. This company is pathetic and does not care how your condition happened. They will find a way to deny your claim. Not worth the hassle. I’d be making a formal complaint.

We purchased cancelation insurance through West Jet for the specific reason my father has lung issues and he may not be able to fly. Of course after the purchase they send you the policy information that preexisting is not covered HAHA well a little late now don't you think so? So of course when we had to cancel because my father was put on oxygen to make matters worse we were denied this claim after paying the doctors for medical notes and waiting on hold for hours with these guys (I must add before purchasing the doctors notes I made Allianz aware that the claim was for my father who had a preexisting condition) for them to drag it out for 3 months. We will never ever use Allianz ever again and I will be spreading the word also communicating with West Jet that the company they partner with is a bunch of absolute crooks. I hope they sleep well considering the crap they put people through. Absolute joke.

My claim under the Travel Insurance Premium Plan was rejected for invalid and unreasonable reasons. Luckily, I was insured by another better insurance company and got compensated.

I am using their motor insurance as well and they did not send me any renewal notice prior to the expiry date and my insurance coverage is broken as such.

Will not use this insurance company anymore!

My wife and I had our flights delayed and then canceled before our honeymoon. Our accommodations and other excursions were paid for in full as well. Since our first flight was cancelled we missed our connecting flight and had no other option of getting to our final destination. We spent months trying to process our claim. Not once we were able to connect with a representative, hung up on multiple times and then waited for 9 months for them to send us an automated response stating no coverage. It’s disgraceful and beyond criminal. The fact that Canadian banks and Airlines are aligned with these people is disgusting.

Over the past few years i have dealt with allianz for a travel refund for canceled flights, of the 3 flights i have recieved 0 refund even though my credit card covers me and insures me of this! This company is a fraud! My most recent experience, my flight was canceled Oct 30 2023 it is now jan 17 2024 and i have not recieved an answer! You may be put on hold for hours and the call gets disconnected, the emails are not responded to in a timely manner. Very disappointed with Allianz!! RBC should not deal with Allianz!

Don't waste your time or give any hopes to resolve your claim with this company.
Don't buy travel or medical insurance with them. This company should be shut down.
It is a scam. They take your money gladly but always deny claims. To contact somebody and ask about the claim status is almost impossible. I guess you could send an email but don't expect response back. You can try to call but waiting hours won't guarantee you will talk to somebody up there. Save your sanity and buy your travel insurance from somebody else.

Totally hopeless. Avoid it and choose another insurance company. Simple claim for damaged luggage processed by 1.5 month, and concluded as not relevant, as these guys did not recognise what is reimbursement from air company for items I bought as my luggage was lost, and claim for the damaged case. Zero, literally zero professionalism, greedy for money, hope they will disappear from the market.

I got full coverage for my business travel from Vancouver to Santa Cruz Bolivia in November 2022. I traveled from Vancouver to Cancun and was about to catch a flight to Santa Cruz when I came to know that there is a general strike all over the city, cars were being burnt, etc...
I had to come back to Vancouver and then again go in December with another ticket.
I filed the case with Allianz Insurance and my case kept on going and finally, they declined my claim saying that I am not eligible for the claim. If a person cannot travel due to a strike and complete lockdown of the city then what was the travel insurance cover me for? Wish you had 0 and I would have given that rating and not even 1!