Manulife Travel Insurance Reviews

Had our school trip cancelled due to Covid, and submitted the letter of cancellation from the school board 6 months ago. I am now a university student and am currently missing $5k for a trip that I never got to go on. This is upsetting as there has been no feedback from Manulife until a week ago when the teacher in charge of our trip emailed their complaint liaison. They have withheld our money for 6 months. At least get back to us on where it stands.

Manulife insured a school trip well before COVID-19. The trip was cancelled just before departure. A claim was submitted with the exact required paperwork. The families were told it will take time to process. 6 months have passed. Parents getting extremely frustrated. Repeatedly Manulife said it was only delayed due to claim. They even told us the settlement would be in early September. Now they say they are waiting on additional request paperwork. This is the first anyone had heard of this. They are stalling. Some parents are going to the major media. Others are prepping to sue. The school districts should refrain from using Manulife moving forward.

My daughter purchased travel insurance from Manulife and now because all travel globally has been cancelled, they have denied her claim! 1. Purchased a trip south early this year prior to any knowledge of Covid-19 was in the media. Was pushed to purchase the "Premium" Travel insurance by the tour operator... more expensive. 2. COVID-19 hit and Canada along with every other country globally shut down borders. 3. Her airline along with every other airline cancelled all flights. 4. Submitted a claim to Manulife and waited months without any feedback. Months later go a basic email say claim denied! 5. She took it up with the dispute and they said she didn't submit all the data needed for the claim. She submitted EXACTLY everything they asked for. Then they told her she needs a trip cancellation invoice from the tour operator (that was not asked for prior). 6. Submitted again and still waiting a month later. So the end result, don't get any travel insurance through Manulife!!!

Don't see any reason to take Manulife travel insurance because do not cover almost any staff. Unaccompanied baggage; unattended personal property; any personal property left in an unattended vehicle or unlocked trunk; any jewellery or camera placed in the custody of a common carrier; any personal electronic device such as a mobile phone, laptop, tablet or iPod.

I needed insurance coverage for out of country.
I already called 4 times and asked where is my coverage, I was promised would be send to me by email the day I called, 24 hours passed nothing, 48 hours passed nothing.
I called them today again and was told that a person is working (3 full days) on my out of country coverage and I should get it tomorrow.

I'm thinking how many more excuses, I will hear tomorrow.

These people are quick to take your money and avoid payment of claims. It has been almost five months since I filed my claim and to date even after more than twenty follow up calls / numerous emails they still have not paid! Staff memeber are horrible to deal with - no empathy - and claim they are "too busy". You work and save hard to afford a vacation and when you are forced to cancel beacuse your mother dies days before the trip - they take five months to run you around! Unacceptable!

Submitted claim in June, it's now December. Every time I call Global Excel, the claims management department, I'm told, "your case manager will reach out to you" and of course they never do. Most recently I managed to get a firm commitment that "a decision will be reached within 30 days and if not, they will reach out with an update". Of course that was 35 days ago at this point. It really feels like they are hoping I'll forget.

Back last September I purchased a family vacation using our saved air miles. We were to travel at Christmas. Our trip was cancelled. The carrier refunded our trip cost but we were still short the insurance portion of the trip. I purchased the all-inclusive package thinking this was the best thing to do. What a waste of money. I contacted Manulife to have the medical portion refunded as we didn't travel and they said they could not refund it as it was all-encompassing in the all-inclusive package and they had no way of breaking out the medical portion. In addition, I was on the phone for an hour, spoke to 6 different people, customer service, claims, sales, back to customer service, back to claims and then I finally said: "Would someone figure out whose responsibility this is?" In the end, I am out $2800 for this insurance. We never left the ground. My recommendation is, never to use Manulife, find a good credit card and use it for trip cancellation and buy your medical insurance either via your bank or another reputable supplier. Never again will I use or recommend Manulife Travel Insurance, big money grab!

Purchased travel insurance. Had to go to emergency. Emergency wanted money. The so-called customer support which assured both me and the hospital I was covered. After over a year and a demand for all of my records, they refused to pay over $26,000 USD in medical bills. Do not fall for them. STAY AWAY!

4 months later, hours and hours spent on the phone, and nothing. Corrected my address 3 times from the same wrong address to the correct one. Specifically told them not to direct bill, they said ok. Then did direct billing (paid the hospital directly). Then said they were sending another payment. That was a month ago. After the 6th call now, with a hold time of slightly over 1 hour and 20 minutes, they now say they're waiting to get money back from the hospital first. Totally worthless insurance. You will end up spending more time than whatever payout they eventually reimburse you for, if ever