Pembridge Insurance Auto Insurance Reviews

Experienced my first not at fault accident in over 10+ year of driving and thou Pembridge has been my insurance company for the last 5 or so years accident free , what a horrible experience it was with my claim.
Alex was my claim assistant and no matter how much I called and left messages and called and left message I would never get to speak with her. I got to my frustration point and went above her to her so call Supervisor or Manager Jose absolutely NO Better.
So my accident happen in December 2016 and thou I had to literally run after the person that hit me sending me into a park car, because she drove off, she allowed her son who was not at the accident to give the police report at the collision centre and give a totally different story (now I see how worthless people really are) which Pembridge easy gobbled up and told me the stories are conflicting so I now have to pay my $1000 deductible. Absolutely LUDACRIS! On top of that the accident accorded at the end of the second week in December I opted to choose my own repair shop to ensure the job was completed properly. They did not sent someone out to access my Vehicle until the second week of January 2017 and at which point they now wanted the bodywork shop to hurry the job, after my vehicle sat at the body shop for 3-4wk at Pembridge delay.
Making matters worse the adjuster calculated the repair time incorrect and Pembridge had to extend the rental vehicle I had and basically Jose the Supervisor said NO we’re not going to, it’s the fault of the body shop, keeping in mind Pembridge took 4wks to actually send out the adjuster, and I had to return the rental on a cold snowy evening even thou my vehicle was not ready. HORRIBLE, HORRIBLE, HORRIBLE.
If this is what I pay $187/mths for I don’t want their service. I will definitely be looking for new cover and would ABSOLUTELY NEVER refer Pembridge Insurance to anyone.
DISGUSTED SERVICE

This company is a scam. They threat you to cancel your auto insurance if you don't pay the FULL AMOUNT of your insurance for the year! They give you ONE DAY notice for the payment.

They did not notify me of cancellation back in February. Now it's making renewal harder...

They also changed their policy so they don't accept monthly payments so now they want $2800 all up front to renew.

Done with this company.

They are a complete rip-off - gave me a "good rate" for my first year - then got me to install a tracking device in my jeep for 6 months claiming it would save me SO MUCH $$… I did it - got my renewal & it almost doubled & they said this included my "discounts" - I found other insurance and they charged me $390 for 25 days of insurance... Keep in mind I am 40 years old with NO accidents or TICKETS what so ever... Don't recommend anyone to deal with them ever...

I have a car and tenant insurance with Pembridge for more than one year. In the first year, they gave me a mobile application to monitor my driving behaviour. After the first year, the app gave me a 22% discount. I cancelled tenant insurance and wanted to stay with Pembridge for the car insurance as they promised to give me this discount. Instead of it, I got much higher. First-year I had total for car and tenant insurance CAD1660. Now I have CAD1897 only for the car. I stayed with them for one year as I did not have time to look for a new company and they put a cancellation penalty (CAD250). Definitely, I will change them to another company next year, or even faster. So, do not use Pembridge.

Somebody put through an insurance claim for a hit and run on their vehicle in a parking lot and used dashcam footage showing my vehicle driving past as their evidence to claim my car struck there car. My car never did this at all. A claim was processed through their company with no supportive evidence that my car ever hit their car and no witnesses and even the photos taken by an estimator that were given to me showed what appeared to be old damage on a 2008 vehicle that was in fairly rough shape. My car had no marks on it and wouldn't even have had anything protruding on it that could have made the marks in this other car. The other person's company took this person's word who used my licence plate and filed against Pembridge who paid them out and turned around and penalized me for it to recover costs. This was a totally fraudulent claim and someone picked my licence plate to falsely accuse. Pembridge did no proper investigation and proceeded to pay it out and charge it against my insurance. This company said we tried to contact you several times and couldn't so we made a decision and too bad for you. That is how absolutely horrible this company is. Stay Away. Their cheap rates are not worth it.

We paid for the full-year premium to renew the Pembridge insurance. Our insurance renewed Feb 1st every year. We paid for the whole year. They told me they want us to pay an additional for this policy year in March after we paid in full and premium started. We also being "threatened" that if I am not paying the premium, it may have a risk of non-payment record which results in higher premium next year. Also, it may have a risk of cancellation of policy due to non-payment. The reason that the insurance company told us saying that they have a system error. The new bill being generated Feb 25th, 2019 and send to me. The renewal that I have paid is generated Jan 9th, 2019. The renewal date is Feb 1st, 2019. As a customer, we feel unfair and ripped off because after we paid in full with a contract, we are being "threatened" asking for more during the contract terms or else our policy will be cancelled and have a non-payment record.

We started insurance coverage on June 1, 2018, but actually signed May 8, 2018. No policy was written until the last week of July and only because they had to when our car was stolen. Our quote was for $2100 for a truck, SUV and trailer. They requested a no-fault letter from the previous insurance company regarding a previous accident my husband had. We provided that on July 23, 2018. Pembridge wrote the policy as if he was at fault and our premium is now over $7000 a year because they claim they didn't get the letter in time. They are (presently over 3 months) behind on their paperwork and we are about to make our 3rd $700 payment because they can't or won't fix this! Financially this is impacting us significantly. Contacted our broker again today and still no timeframe to fix this. I'm about to cancel this policy and stop payment on the $700 as we've already paid 8 months of insurance in 2 months! Absolutely worst company ever! Stay away!

I was quoted $1425/year and paid in full. 5 months later and without advance notice, they inform me I owe an additional $2048 or risk cancelling my policy without giving me a reason why. After following up with them, the price increase was due to a previous claim and traffic violation, so I decide to cancel immediately. I expect to be re-imbursed the remainder of the 7 months (approx. $825) but Pembridge claim I owe an extra $37. For 5 months, I was led to believe I was paying $1425/year but later they tell me the >200% price increased 5 months later!? I would've cancelled my coverage right away if I knew. Contemplating whether to take this up to small claims.

TRUE ACCIDENT FORGIVENESS rate went up 15.4% after a not at fault accident. Other car was issured by Allstate. Would not lell me why, but said was approved by FSCO. FSCO and others said they do not approve policy premiums of insurance companies.
Checked approved rating by FSCO for over all premium adjustment and my premium was a way out of line. Collision in 2016 was $198 then days later $179 then in less than a year in 2017 $403. Insurance bureau in an email stated my car collision rating had not changed from 2015 to 2017.
Called several times to the ombudsman and left a message no return call.
Was even asked to show my bank statement to show they took money from my bank and not my credit card. Left the company.