Car Insurance Reviews
Pembridge Insurance Auto Insurance Reviews
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(95 reviews)
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Agent/rep attitude (11)
Agent/rep availability (20)
Agent/rep callbacks (11)
Agent/rep knowledge (11)
App to track driving (1)
Billing/payments (25)
Broker experience (2)
Cancellation experience (18)
Claim - adjuster (16)
Claim - denial (4)
Claim - not-at-fault (8)
Claim - rental car (2)
Claim - repair shop (5)
Claim - theft (2)
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Discounts, deals, rewards (3)
Email/message wait time (1)
Insurance Rates, Prices (10)
On-hold times/transfers (2)
Online quoting (3)
Paper mail experience (1)
Parking/pausing policy (1)
Phone wait times (11)
Policy coverage (9)
Rates after claim (1)
Rates at renewal (5)
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Rates for good drivers (3)
Rates for long-term clients (2)
Rates for second driver (1)
Rates in bundle (4)
Refund (1)
Renewal experience (2)
Snow, Hail, Damage (1)
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Review author
I called Pembridge after getting online quotes. The agent then gave me a quote that was double the online quote and that was double other quotes received online (I also verified the other online quotes with those companies and they held up). It was clear the agent had no clue what he was doing, failed to ask the relevant questions, and was only interested in seeing how much he could overcharge a customer.
I had no idea of all the other extremely negative reviews until checking after this experience. It is clear that anyone who is insured with Pembridge and had to contact them for anything has also had terrible experiences. Allstate, you are obviously aware of all the brutal online reviews in this as well as other forms - shame on you as well and congratulations on running your reputation in the ground as I would now never touch any product from you.
You need a negative 5-star rating for this company. Be warned and do yourself a favor and go with a reputable company.