Pembridge Insurance Auto Insurance Reviews

I had an accident on Dec.21, after I did all the reports to York Region police with evidence as my dashcam which showed I'm not at fault 100% I opened the claim. The appraiser Vitoria L. asked me to pay a $1000 deductible. So I called back to the adjuster Kristina C. and said that the accident wasn't my fault and sent her my dashcam video on Dec.30. She watched the video during the call and from that day until today never heard from her anymore... I called and left messages 3 times. Never call back.
Today I called the claim advisor, he watched the video and agree that I'm not at fault and will waive my deductible. This is the way how Allstate/Pembridge treats the customer when it came to a claim? Instead to protect their customer.
Also, since my car is only 1 1/2 years old and under 18000 km why do they choose to repair my right side fender instead of replacing it?
I paid the premium to Pembridge for my 2 cars and a home close to $6000 per year and this is how they treat me when it comes to a claim and even not at fault...
So next year I will Run......Run....... Run never turn back to Pembridge!

I hit a sheet of ice and slid off the road 2 weeks ago.
Pembridge can not be reached. They have not contacted me, returned my calls or emails, and have not even sent out an adjuster to look at the car.
Their phone message is an endless loop going nowhere.
I have waited for more than 8 hours on the phone, and I contacted them more than 40 times, and still no response from them. Beware, they may be the worst insurance company out there.

Absolutely please refrain to do business with PEMBRIDGE INSURANCE. I have filled an auto claim for one month already. I have called many times in the last twenty days. Each time call goes to a third-party call center which could be in India or elsewhere. The call center just takes your messages but no reply and no action.
In between, I had a chance to speak to someone. They have a lack of knowledge and kind of rude behaviour. Their hours of operations are very limited. I maybe end up filing a lawsuit because my claim is still unresolved.