Pembridge Insurance Auto Insurance Reviews

My car is undriveable after an accident. It took Pembridge 12 days for first contact about my claim. 18 days after my accident and my car is STILL sitting in the tow yard where it was put right after the accident. No answers, no forward movement, nothing. EXTREMELY frustrated.

Had my truck broken into and culprits totally ripped apart my steering column
This happened over a month ago and I have been without a vehicle since
The auto body shop said there’s more damage than the vehicle is worth
Everything is at a stand still and absolutely no word from Pembridge as to what is going on! I was told it could take 6-9 months! Meanwhile I am without a truck and I am not told if they are fixing it or writing it off!
DO NOT EVER USE THIS COMPANY!!!!

Do not use this insurance company…. Incompetent! Had a claim and had to hire outside of the company to even get a hold of someone…. 2 months and still haven’t heard anything….. this is ridiculous! The only thing they have done was take our payments every month.
Nobody ever answers the phone, emails and I have now gone without a vehicle or rental for months…. Still waiting!

Been a month and a half since the car got stolen. The adjuster was supposed to make contact after 4 days. Left a voicemail, and left emails, but no response. When you call the claims department they do absolutely nothing for you. Will be filing a complaint with the insurance regulator. The absolutely ridiculous and embarrassing excuse of customer service.

An adjuster will not call me back, I'm trying to understand why I have to pay these people every month for the last 40 years, and there is no accountability on their part to even respond to my questions!!!

I had full coverage on my new car, it was our only car. When I got into an accident, they provided me with less than the market value for my car, the adjuster didn’t reconsider the value even with many attempts to have him reconsider, my car with only passengers side doors bent in was considered a total loss? The repair was going to cost them more than what my new car was worth. I called around other auto repair shops and they were willing to fix it for less than half the price of my car. Even with my limit of $1200 for a rental they tried to settle the claim in a week and asked me to return my rental. Upon my constant requests to extend our rental bc of the winter weather and no other car, the adjuster did not consider. In the end, I had to pay 2 days worth out of pocket. The adjuster would not reply to emails or pick up my calls and I needed a new car. I’m cancelling them as soon as possible. Now I’m left with paying the gap to my bank and out of a car. Insurance is a scam.