Disgusting experience
by Ahmad S on Mar 8, 2021
1 out of 5 stars
Car Insurance Reviews
Pembridge Insurance Auto Insurance Reviews
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I had accident spring 2015. I was so impressed with the service and overall experience. My claim advisor was Daniel Kim, Ontario Property Division. I had two car seats replaced immediately. When I had an issues with the Body Shop as the quality of work was poor they allowed me to bring my car to another Body Shop. My car rental fees were all taken care of Pembridge - AllState, the car went through 2 body shops for repairs the costs of my rental were high and I didn't spend any penny and they even made sure I had an excellent rental car. They all made sure the second Body Shop (Royal Body Shop) will address all the issues which they did and all damaged parts were replaced, I got all brand new parts from my own service center Nissan.
I had full coverage on my new car, it was our only car. When I got into an accident, they provided me with less than the market value for my car, the adjuster didn’t reconsider the value even with many attempts to have him reconsider, my car with only passengers side doors bent in was considered a total loss? The repair was going to cost them more than what my new car was worth. I called around other auto repair shops and they were willing to fix it for less than half the price of my car. Even with my limit of $1200 for a rental they tried to settle the claim in a week and asked me to return my rental. Upon my constant requests to extend our rental bc of the winter weather and no other car, the adjuster did not consider. In the end, I had to pay 2 days worth out of pocket. The adjuster would not reply to emails or pick up my calls and I needed a new car. I’m cancelling them as soon as possible. Now I’m left with paying the gap to my bank and out of a car. Insurance is a scam.