Sonnet Auto Insurance Reviews

I received notice my policy would be cancelled August 2nd as a result of them not having Proof of Active Status for my driver's license. I contacted them and provided this info, a week later I received a renewal notice and my rates had doubled to over 400$ a month, the same day I received a second cancellation notice with no reason stated. They then proceeded to cancel my policy on July 2nd with no notice to me, leaving me uninsured on a brand new $60k vehicle, for almost a month before I noticed. I have nothing positive to say about this company whatsoever, customer service is useless and knows about as much as the consumer, upper management plays phone/email tag with you for weeks on end with no resolution to any problems. Buyers beware. Avoid this company at all costs regardless of how good of a price they may offer, I'd been insured with Sonnet for 4 years at a very reasonable rate, no claims, no tickets, perfectly clean record, and they doubled my rates with no explanation.

They took money out of my account when cancelled my policy before the start date. And now they don't want to reverse the payment. Don't be fooled by them! They will cheat on you! They refused me for full coverage when I'm paying for full coverage from the beginning and they automatically cancelled it without me knowing hence my daughter driving without full coverage.

I have had an auto policy for just under a year. I've NEVER had an accident, claim, missed payment, or even a ticket. I happened to log onto my account online one day, only to see a large notice on my homepage stating that my policy has been cancelled and I cannot make any changes. There was no explanation offered as to why they cancelled it (I truly cannot think of a single thing that would trigger a cancellation. Absolutely nothing about my policy or driving record has changed this entire time). But the more infuriating part is that they made no attempt to contact me to inform me. No letter, no email, no phone call. I would have been driving around illegally uninsured this entire time with no idea if I didn't just happen to log onto my account one day. I called their customer service line, and the representative (not a licensed advisor) couldn't provide me ANY information about the cancellation other than "we can no longer provide coverage that meets your needs"... how is that possible in the middle of the year, when I've not requested any changes to my policy or had any change in driving record?? Considering the immediate cancellation, I tried to confirm that they would not withdraw a payment for next month and that I would be refunded for the final month that I already paid, only to be told that that was not possible. When I asked to speak to a higher level of management about the issue, I was told that would also not be possible. I am tempted to take legal action against this crook of a company.

SONNET Insurance seems Too Good to be True. The service is non-existent, they time you out of their online portal and they can cancel your policy at their choice, even with your payment. Stay away! You would not want to claim with them as would deny, would be a nightmare.

Claimed to have sent me an email to fill out a re-application form (never had to do that before with them) I did not receive this email, checked in junk and everything the date they said they sent it I received an email from them about “6 tax season tips” nothing to do with this form. I checked my account - no notice or heads up on anything I needed to fill out. Their phones are only for claims right now because of COVID 19 so I had to talk to someone online and that person said they aren’t responsible for me getting my emails or not they just have to send them and now during all of this and with being on mat leave so not having the best income I have to find another insurance company because they said it’s final and had no remorse. A bunch of scammers.

My insurance policy was cancelled and I wasn't even aware. Even though there were two policyholders - with both our emails, addresses, phone numbers and contact information on file. We were not properly notified that our payments were not going through. We did not receive any notice from Sonnet regarding this issue and during this time their email system was sending out notifications that they were having technical issues sending info. Upon realizing that my policy was cancelled (no notice, call, letter or anything from them)- I took the initiative to call Sonnet to correct and pay the missed payments. They took my payments- but did not re-instate my policy (which ended up being a blessing in disguise, because they are an awful company). I spoke to all levels of customer service regarding their oversight and my issue. And they still did not help and told me to go elsewhere. Despite cancelling my policy and refusing to reinstate it they still email me notifications and promotions. How insulting. If a company is going to go through all the trouble to refuse a client after an error. At least have the decency to remove them from your mailing list. Poor customer service. Poor oversight and poor handling of customers when they have issues. Please go elsewhere.

I got an email stating I have to submit OAF 1 within 30 days or my insurance policy will not be renewed. I did all the paperwork with the necessary documents to send it via Canada post. When I gave them my document mail, Canada post representative said the address they hold for Sonnet is not what I wrote on the mail. I showed them the email which stated the address and Canada post representative said it’s not the correct address we have and if I have to continue with what is mentioned in the email, they are not sure of the delivery of mail. Since their database doesn’t have the address that sonnet sent me in email. It was suspicious but I ignored it thinking if it didn’t go to the right address it would return to me. I got the letter from sonnet stating they are cancelling my renewal because they didn’t receive my mail. So where did the mail go? I didn’t receive it back which means it’s delivered to the correct mailer. And sonnet said they didn’t receive my mail. Totally because I didn’t make any claim for two years? Scam company.

Without any info or email or letter, my insurance went from 279 to 717 and They don't have the customer service to talk right. All they say is go to your Portal and hit cancel if you want. And when I go to my portal it says Call to cancel. I find this to be a hoax. They are literally stealing their clients. No email or letter stating that the Economical Insurance company now owns Sonnet. So sad to see that they don't want to retain their customers.

By the time it came to my attention they had cancelled my insurance giving me 3 weeks notice and would not allow me to even pay it in full for the term, on top of that I had planned to store one of my cars for the winter and was not allowed to change my policy forcing me to pay full price for last 3 weeks.

I am currently reading all the sudden cancellations without verbal notice, which then give you a bad rating and joke your insurance rates. My family had no claims all payments in time and sudden cancellation without notice, stating it does to others, “ risk that the application. Was submitted by a broker/ agent not contracted” This is fraudulent on sonnet’s part I am looking into legal action, and for others, I believe Ctv news should be aware and the public should know. Also, the better business bureau needs to be connected to investigate this fraud of a company.