Sonnet Auto Insurance Reviews

SONNET Insurance seems Too Good to be True. The service is non-existent, they time you out of their online portal and they can cancel your policy at their choice, even with your payment. Stay away! You would not want to claim with them as would deny, would be a nightmare.

Sonnet Insurance is a scam. I had been with them for 4 years all of a sudden, less than 30 days before my policy is supposed to be renewed, I log on to my account and they tell me my policy is being cancelled. I asked why they said they sent an email to manually send in an auto-renew form and this is a new policy of theirs. I checked my email and junk folder there was absolutely nothing there. They said it could have gone to spam and gotten deleted. Unacceptable if you are cancelling my policy and I need to be informed of the next steps. Then they proceeded to tell me if I want to continue my policy to pay first and last again and reapply. Then they quoted me $926 a month to renew my policy.

Claimed to have sent me an email to fill out a re-application form (never had to do that before with them) I did not receive this email, checked in junk and everything the date they said they sent it I received an email from them about “6 tax season tips” nothing to do with this form. I checked my account - no notice or heads up on anything I needed to fill out. Their phones are only for claims right now because of COVID 19 so I had to talk to someone online and that person said they aren’t responsible for me getting my emails or not they just have to send them and now during all of this and with being on mat leave so not having the best income I have to find another insurance company because they said it’s final and had no remorse. A bunch of scammers.

My insurance policy was cancelled and I wasn't even aware. Even though there were two policyholders - with both our emails, addresses, phone numbers and contact information on file. We were not properly notified that our payments were not going through. We did not receive any notice from Sonnet regarding this issue and during this time their email system was sending out notifications that they were having technical issues sending info. Upon realizing that my policy was cancelled (no notice, call, letter or anything from them)- I took the initiative to call Sonnet to correct and pay the missed payments. They took my payments- but did not re-instate my policy (which ended up being a blessing in disguise, because they are an awful company). I spoke to all levels of customer service regarding their oversight and my issue. And they still did not help and told me to go elsewhere. Despite cancelling my policy and refusing to reinstate it they still email me notifications and promotions. How insulting. If a company is going to go through all the trouble to refuse a client after an error. At least have the decency to remove them from your mailing list. Poor customer service. Poor oversight and poor handling of customers when they have issues. Please go elsewhere.

I had insurance for 3 years. No claims no tickets. I got an email asking to fill the insurance application. Sent the mail via FedEx within the time frame. Logged into my account and it says my insurance won’t be renewed because they didn’t receive the information within the time frame that was given to me. I initially switched to Sonnet because their rates were a lot better than my previous company. They took my premium for two cars for 3 years and probably decided that they can’t keep insuring me at this price and can’t double my rate either instead they cancel. Hopefully, someone decides to sue this scam company. I heard from a friend when it comes to claiming it’s a nightmare dealing with them as they will try everything they can to not pay the claim.

I got an email stating I have to submit OAF 1 within 30 days or my insurance policy will not be renewed. I did all the paperwork with the necessary documents to send it via Canada post. When I gave them my document mail, Canada post representative said the address they hold for Sonnet is not what I wrote on the mail. I showed them the email which stated the address and Canada post representative said it’s not the correct address we have and if I have to continue with what is mentioned in the email, they are not sure of the delivery of mail. Since their database doesn’t have the address that sonnet sent me in email. It was suspicious but I ignored it thinking if it didn’t go to the right address it would return to me. I got the letter from sonnet stating they are cancelling my renewal because they didn’t receive my mail. So where did the mail go? I didn’t receive it back which means it’s delivered to the correct mailer. And sonnet said they didn’t receive my mail. Totally because I didn’t make any claim for two years? Scam company.

Without any info or email or letter, my insurance went from 279 to 717 and They don't have the customer service to talk right. All they say is go to your Portal and hit cancel if you want. And when I go to my portal it says Call to cancel. I find this to be a hoax. They are literally stealing their clients. No email or letter stating that the Economical Insurance company now owns Sonnet. So sad to see that they don't want to retain their customers.

Got an email last night stating the following: "We’re unable to renew your Sonnet Insurance auto policy... as we can no longer provide you with coverage. Your policy will be cancelled on December 29, 2019. We care that you’re always protected. Please be sure to find new coverage before your cancellation date. Sonnet Customer Service" Out of the blue. I've had them for less than a year and I made a hail claim because there was over $8000 damage to my vehicle and that is it. I've had no tickets, no accidents, nothing. NOT IMPRESSED

By the time it came to my attention they had cancelled my insurance giving me 3 weeks notice and would not allow me to even pay it in full for the term, on top of that I had planned to store one of my cars for the winter and was not allowed to change my policy forcing me to pay full price for last 3 weeks.

I am currently reading all the sudden cancellations without verbal notice, which then give you a bad rating and joke your insurance rates. My family had no claims all payments in time and sudden cancellation without notice, stating it does to others, “ risk that the application. Was submitted by a broker/ agent not contracted” This is fraudulent on sonnet’s part I am looking into legal action, and for others, I believe Ctv news should be aware and the public should know. Also, the better business bureau needs to be connected to investigate this fraud of a company.