Sonnet Auto Insurance Reviews

I had some issues during covid and a loss of job and missed one payment so they cancelled me and when I paid the amount owing and asked to continue my services not only did they say I now had to pay yearly for ONE missed payment but now I can’t even get insurance without having to pay well over $3000. Scam artists that screw their customers!!!!

So I get this job, they tell me I need to inform Sonnet that I will SOMETIMES have a client in my car. I call sonnet and they start this whole issue saying it’s business use and against policy etc. Even though my job assured me that this is not the case and it’s never been a problem. Rather than CALL me to discuss options, I am EMAILED this letter telling me I have 5 days to find new insurance. It was the rudest, uncompassionate, disrespectful customer service communication I have ever received! What if I didn’t check my email? What if it went into Junk? What if I decided to not take the job? What about my ability to contribute to any decision? What type of customer service is this?? Sonnet’s actions have displayed that they feel customers are disposable and insignificant.

These people are lazy and should not even work with wages. These people are a joke. First I have filed a claim and after three months of patiently waiting. I still have no response even after getting back to the adjuster that was on my case. I called and emailed, no response! So I decided to cancel my policy after a year, after that I got charge again for a new year term which I was not expecting because I turnoff auto re-new. The website is terrible, customer service and people who work here are terrible. We should start a class action suit.

I’ve been with them almost 3 years they said they sent a renewal form through email but I can’t find it in there and I haven’t had to do one before with them. I get a letter in the mail saying my policy is cancelled cause I didn’t fill out a form I didn’t know I had in my email...When I called it took 45 min to speak to someone and she basically said too bad nothing she can do go find a new company... That’s how someone who never misses a payment and never had a claim gets treated... Just disgusting!

Sonnet Insurance is a scam. I had been with them for 4 years all of a sudden, less than 30 days before my policy is supposed to be renewed, I log on to my account and they tell me my policy is being cancelled. I asked why they said they sent an email to manually send in an auto-renew form and this is a new policy of theirs. I checked my email and junk folder there was absolutely nothing there. They said it could have gone to spam and gotten deleted. Unacceptable if you are cancelling my policy and I need to be informed of the next steps. Then they proceeded to tell me if I want to continue my policy to pay first and last again and reapply. Then they quoted me $926 a month to renew my policy.

On September 15, 2021, we cancelled our renewed car auto insurance policy and the home insurance policy started date October 3, 2021.

On October 12, 2021, we have gotten two registered letters from Sonnet Insurance. Sonnet wants us to pay for renewed policies that were cancelled 18 days in advance.
We found out that Sonnet Insurance on October 3, 2021, tried an unauthorized attempt to take money from our visa card for car auto insurance policy and our home insurance policy started date October 3, 2021, those were cancelled by us on September 15, 2021. In our opinion, it is a theft attempt. We were lucky. Visa changed Visa card before that attempt.

I cancelled my policy with them a month before my renewal date, however, they still took a payment, when I called them on it they reversed it, but 4 days later took the payment again. When I called them on it they tried to blame me, I said how is a month prior to renewal, not long enough. Crooks, stay away from them. They also raised my yearly rate by almost 1000 dollars, without reason or notice.

My Dad passed away in March 2021. We cleaned up his estate and closed off any bills he had owing. Sonnet sent a collection agency after one of his policies (he had 2) in late July. They claimed they tried to reach him at his (disconnected number) in May for the payment. I thought I was done dealing with my Dad’s death but Sonnet just keeps reminding me he’s gone. Awful.

They cancelled my policy after 2 days they charged me one full month and they did not refund it!

I have been with Sonnet since 26th October 2017. They have been increasing the monthly payments every year, even after that, I have been continuing with them. They sent me an email in August in which I had to submit my rent agreement which they already had from the beginning and was submitted to them again when I had a $1600 claim on my car last year. I got to know about that email when I received a letter that my policy will be cancelled this year. That email was in spam. I rarely check my spam box. I am ready to give them whatever they need from me but according to their norms I had to reply to them in August otherwise my police will be cancelled on 26th October 2020 which is their final decision.