Sonnet Auto Insurance Reviews

Really hard to get anyone to fix issues on your policy. The website has some bugs it seems.

So I get this job, they tell me I need to inform Sonnet that I will SOMETIMES have a client in my car. I call sonnet and they start this whole issue saying it’s business use and against policy etc. Even though my job assured me that this is not the case and it’s never been a problem. Rather than CALL me to discuss options, I am EMAILED this letter telling me I have 5 days to find new insurance. It was the rudest, uncompassionate, disrespectful customer service communication I have ever received! What if I didn’t check my email? What if it went into Junk? What if I decided to not take the job? What about my ability to contribute to any decision? What type of customer service is this?? Sonnet’s actions have displayed that they feel customers are disposable and insignificant.

The system is cumbersome and fails when you need it. Then no backup to resolve it except in m-f business hours. Then rate jumped 55% on renewal. Even though no tickets or claims. Thought must be doing something wrong, but customer service answered, "well, that's the rate".. useless.

Sonnet which is owned by Economical Insurance is one of the worst insurance companies by far. I got into a collision in November 2019, where I knew my car was written off, contacted them right away. At first, they were responding to the claim, assured me I would get a rental and the claim would be dealt with. The best day they took my car to their free storage so the cost wouldn’t be incurred. Weeks went by and then suddenly my case was transferred over to an investigator. Still had no rental, unsure where exactly my car was, my car was financed so the bills are accumulating. After we continued to email the claims investigator she stopped responding. I then had to hire a lawyer because I felt I was being poorly treated. Not only did I pay for my insurance, I had never missed a payment and I hadn’t got a rental nor did I know where my car was. Fast forward to almost a year later, with COVID and my lawyer fighting for me, we were able to get a rental and full settlement. It shouldn’t of took sonnet 11 months to settle my claim. If I didn’t have help I would of fell behind on my car payments during that 11 months and sonnet would’ve tried to not pay my claim. No one should go through the stress I went through. Don’t go!

I’ve been with them almost 3 years they said they sent a renewal form through email but I can’t find it in there and I haven’t had to do one before with them. I get a letter in the mail saying my policy is cancelled cause I didn’t fill out a form I didn’t know I had in my email...When I called it took 45 min to speak to someone and she basically said too bad nothing she can do go find a new company... That’s how someone who never misses a payment and never had a claim gets treated... Just disgusting!

They lure you in with lower rates. Once renewal comes, prepare yourself. The rates skyrocket.

I have been insured with Sonnet for less than a year. My boyfriend and I bought a second vehicle and I went to add it and him to my policy. I added him and suddenly it popped up on the screen that my policy was being cancelled as of Oct. 26. No explanation or anything. I was freaked out so luckily customer service was still open. Apparently, they wouldn't insure him even as an occasional driver because of 1 minor 50% at-fault accident claim in 2016 and one cancellation for non-payment, which is silly. But instead of just saying - hey you can't add this driver, they try to cancel your insurance with no explanation unless you call in. Then you wait on hold for forever before anyone answers. I waited for 20 minutes and then hung up the second time I called. The customer service representative was very helpful and friendly, just the company itself I am not impressed with at all.

I signed with Sonnet for ease of use and low rates. In the first year, I had a claim for a stone in the windshield (repair). Got quickly settled, valued at $123.00. Upon renewal, my home insurance went up by 29%, while the car insurance went up by 300%. Not an error! 300% (close to $1,000 increase)! And the only explanation I got was that it was because of that particular claim. One good thing about Sonnet: you can get out without penalty at any time. Lesson learned: don't have any claim with Sonnet!

I would never recommend this company. I am owed a refund ($72.53) still not in my PayPal account after 30 days since I cancelled the auto policy (I sold my car). I am getting nothing but smoke and mirrors ("technical issues") and nonsense from them. This is absolutely ridiculous to be at this point when for over 3 years I faithfully paid my premium timely each month. But when it comes to paying their customers back timely, no scruples. They have held my money for a month to earn what? Pennies of interest? How is it a "technical issue" to send a PayPal transaction? It takes seconds to log in and send a payment manually, which their Finance Dept. should have done immediately upon hearing from me via a CSR agent that the payment they took 2 weeks to process never arrived (cancelled the 10th; finally got around to supposedly processing the PayPal refund on the 26th of Dec.---- that is incredible enough, right?). Just told today they are still looking into this... Good grief, who is running this slipshod operation anyway?