Sonnet Auto Insurance Reviews

I have fought with Sonnet for a year over my quote and finally got it sorted. Now I tried to get insurance for my wife and again THEY tried to charge more than double the quote!!! VERY SHADY COMPANY!

I was excited to write a great review of my experience right into this point. Today I got a call to pick up my claimed car from the auto shop, but they also informed me that I was still expected to pay my $1000 deductible after having been told multiple times that I'm 0% at fault and the deductible will be waived. I tried calling the adjuster three times within business hours and no answer at all. Just overall seems to be negligence and not an experience I would want to risk having again!

After making a claim in June, it was ignored. I emailed multiple times asking for updates and asking what took so long, but they never replied. I sold my car in August and attempted to cancel insurance on August 8th. An adjuster was sent out to look at my car on the 15th! I told them I canceled and I wasn’t happy with paying $500 a month and having a claim ignored. They took my money again on August 24th even though I canceled! Impossible to talk to a human and their phone system is designed to make you hang up. If you do get an adjuster, they hang up on you! The company doesn’t provide services you pay too much money for!!!

I was with Sonnet for 2 years and cancelled due to a better rate with another insurer. When renewal came it said to cancel by June 18th so I cancelled June 16th and paid the month of June for insurance. Good thing I screenshotted that I cancelled my insurance, as I got a notice in the mail saying I RENEWED. While the customer service was friendly, It took multiple emails and over a month for them to get back to me. I had to PROVE I had insurance somewhere else. The entire process was ridiculous. After almost 5 weeks it was stated that it was “sorted” and I would receive 147$ refund in 5-10 business days since July’s insurance amount also came out of my account. 3.5 weeks later I only receive 16$ as a refund and they apologized stating the other 131$ was the “short rate cancellation fee” apparently because I cancelled 2 days before the exact day my policy was up although I already paid for June and they also still took my money for July’s insurance. I am still dealing with this issue. I will NEVER recommend Sonnet insurance.

Do not get Sonnet insurance. They are not there when you need them. They are not cheaper. And if they are cheaper in your case, it's not worth it if anything happens. I will be switching as soon as possible.
Long version:
I have a completely clean driving record and my partner does not and he has cheaper insurance on his car with another insurer than I do with Sonnet.
We were in an accident and the "agent assigned to my claim" was never available, and did not respond to messages. Instead, multiple random individuals (6!) would call out of the blue for information that had already been given to the initial agent. The communication between Economical Insurance and Sonnet is terrible. There is no continuity and they are "not at liberty to discuss the information" the other people have, so basically they can ask you questions but can not answer your questions.

Very poor customer service, no organization. Played games and gave me the run-around and misdirected my calls and gave me wrong emails and wrong employee names while I was trying to get any form of communication going.

I already PRE PAID IN FULL for a year and yet they proceeded to take out money for a non-existent policy after I already cancelled it and refused to follow up after several calls. Terrible experience!

Really hard to get anyone to fix issues on your policy. The website has some bugs it seems.