Sonnet Auto Insurance Reviews

I was in an accident over a week and a half ago. I've had to refile my damage to property claim twice and my accident injury benefits twice. I have yet to hear from any adjuster to this day and keep getting the same excuses and "resolution" which is escalating the claim to get an adjuster assigned quicker. Do yourself a favour and go elsewhere... This has been a nightmare, I'm without medical to this day and the accident isn't even my fault. I am at home in pain daily and Sonnet could care less. A total joke and a terrible experience!

Horrible claims had to file claim twice. The adjuster did not answer emails or return calls in a sufficest manner.
Do yourself a favour don’t go with Sonnet!

On September 15, 2021, we cancelled our renewed car auto insurance policy and the home insurance policy started date October 3, 2021.

On October 12, 2021, we have gotten two registered letters from Sonnet Insurance. Sonnet wants us to pay for renewed policies that were cancelled 18 days in advance.
We found out that Sonnet Insurance on October 3, 2021, tried an unauthorized attempt to take money from our visa card for car auto insurance policy and our home insurance policy started date October 3, 2021, those were cancelled by us on September 15, 2021. In our opinion, it is a theft attempt. We were lucky. Visa changed Visa card before that attempt.

Had 2 cars for 280$ per month.
Sold 1 and my policy went up to 286$.
They told me with 1 car I lost a multi-vehicle discount. They tell you ridiculous lies that make no sense. And again whose gonna make them stop. Not our politicians.

Really hard to get anyone to fix issues on your policy. The website has some bugs it seems.

If you have all day and nothing to do but pay for your vehicle to sit in a tow yard they get a 5-star review it has been 5 days since my accident and have not heard from anyone... seems everyone that works there is sorry and understands hmm funny as I keep getting the run around I to suggest paying the extra money for insurance and go with an insurance company that answers their calls or has someone reply they are not concerned about this matter and was transferred after being asked for my information for the *lost count* of times... get me in the proper department and let's deal with someone who can have this sorted in 10 minutes... I took care of the hard work... towing at my expense though it is supposed to be covered as stated in my policy...

I filed a claim. A month later, I am still chasing after my claim adjuster to find out when to bring in my car for repair.
I filed the claim and sent photos of my car as requested.
The Adjuster, Jeffery B, doesn’t reply to my emails, he calls after 2 weeks and has no idea I sent him an email. He says I will call you back right away I told you don’t answer back. He was not even apologetic.
Every time I try to reach the company they are too busy to take the phone call
I would rate the company ZERO

Frustrating that every login requires a text message for extra security. Even when you talk to someone they ask 500 questions.
Next to impossible to change any policy details online, it will always require a phone call.
BEWARE: if you choose to cancel, refunds take 15 DAYS to appear in your bank account. This is not normal business practice. The fact that it takes 15 days is a joke. They take your money instantly but wait to give it back. Won't ever insure with them again.

I was impressed with the low monthly premiums. Well, now I know why. It covers nothing. Unfortunately, I was in a car accident. Not my fault all parties agree and the officer deemed it to be the other driver's fault and yet here I am a week later after a head-on collision without a rental vehicle and no tow for my car. Apparently, Sonnet is only now going to cover 46% of my rental car despite what my policy states. They also can't guarantee that my car will be fixed. So buyer beware.

I cancelled my policy with them a month before my renewal date, however, they still took a payment, when I called them on it they reversed it, but 4 days later took the payment again. When I called them on it they tried to blame me, I said how is a month prior to renewal, not long enough. Crooks, stay away from them. They also raised my yearly rate by almost 1000 dollars, without reason or notice.