Sonnet Auto Insurance Reviews

They have no type of assistance due to the COVID-19 only payment deferrals... not impressed... I haven't been driving since being quarantined and the government says your insurance company should assist you...

Claimed to have sent me an email to fill out a re-application form (never had to do that before with them) I did not receive this email, checked in junk and everything the date they said they sent it I received an email from them about “6 tax season tips” nothing to do with this form. I checked my account - no notice or heads up on anything I needed to fill out. Their phones are only for claims right now because of COVID 19 so I had to talk to someone online and that person said they aren’t responsible for me getting my emails or not they just have to send them and now during all of this and with being on mat leave so not having the best income I have to find another insurance company because they said it’s final and had no remorse. A bunch of scammers.

I had a policy for one year - no claims - a five-star driving record. Sonnet sends me a notification to indicate I was approved for policy renewal - what they failed to disclose was that my rates were doubling. That’s correct - DOUBLING. A 100% increase. I asked for an explanation and was told that the Alberta government approved a 20% increase... OK, so what about the other 80%? No explanation was available. I asked to speak with a senior person - “sure we can have someone call you...” NO call and a week pass. All this during COVID when many insurance companies are lowering premiums for people. GOODBYE SONNET!

Everything was going great tell I made a claim 10 months into my first year with Sonnet. My car got hit while it was parked so it wasn’t my fault. Cops came took a statement. I did everything I was supposed to do. It is March 28, 2020, I made my claim Nov 21, 2019, and I still never heard from Sonnet after many attempts to contact them. Every time I call the claims team they tell me they don’t have my file and give me an email of who does. This guy never gets back to me. I ended up paying for an accident out of my pocket. To top it off my year contract ended Feb 15 my last payment was Jan 15. On March 15, 2020, Sonnet tried to take 186 dollars from my account. I thought this was some kind of error but it wasn’t. I called them and asked why they were taking money from my account. They said it’s for your policy I said my policy was up on Feb. They said they just renew it if you don’t call and tell them. I said - "So, you guys renew policies without asking the customer?" They said they sent me an email that they didn’t send. Then later said they called me. My policy was 120 a month so I guess because I made the claim (that they won’t get back to me about or pay) the put my insurance up to 186. Long story short I would stay far away from this company. The low rate and easy sign is the only thing good about them. When it comes time to interact with them you will have problems. Oh, and when I talked to a supervisor about their cancelling my policy they said we still have to charge you for the days we insured you. What a joke I agreed to a year nothing more. I wasn’t happy and I didn’t renew. They renewed for me and overcharged me then charged me for days they insured me smh. I never even knew I had insurance with them till they took money out of my account. If I where you, I would stay far away.

I have been a customer for 2 years. I have a bad chip on my windshield so I paid $500 deductible to have the windshield replaced bc the cheap caused a crack. The whole thing cost $900. Now when they sent me the renewed premium it was increased by 40%. I have never seen such a rip-off. They increased my insurance for the amount they had paid on my windshield which when I called to discuss they said usually windshield doesn't increase our premiums. They are thieves!

I was hit by a deer with my 40 000 dollars car and this auto company wrote off my vehicle and did not give me what the vehicle was worth and screwed me over as much they could to not pay up the full balance! Today I was left with 10 000$ to pay out of pocket and they did not offer any buy-backs of the vehicle and came a took the vehicle from my house and screwed me for 10 000$! WATCH OUT! BE AWARE THEY WILL SCREW YOU AND YOU LIFE hitting a deer is an act of god and living in Alberta your bound to hit one. Thanks again Sonnet!

My insurance policy was cancelled and I wasn't even aware. Even though there were two policyholders - with both our emails, addresses, phone numbers and contact information on file. We were not properly notified that our payments were not going through. We did not receive any notice from Sonnet regarding this issue and during this time their email system was sending out notifications that they were having technical issues sending info. Upon realizing that my policy was cancelled (no notice, call, letter or anything from them)- I took the initiative to call Sonnet to correct and pay the missed payments. They took my payments- but did not re-instate my policy (which ended up being a blessing in disguise, because they are an awful company). I spoke to all levels of customer service regarding their oversight and my issue. And they still did not help and told me to go elsewhere. Despite cancelling my policy and refusing to reinstate it they still email me notifications and promotions. How insulting. If a company is going to go through all the trouble to refuse a client after an error. At least have the decency to remove them from your mailing list. Poor customer service. Poor oversight and poor handling of customers when they have issues. Please go elsewhere.

They say that they will save you time and money. WRONG!!! Every time I have called I was placed on hold for more 45 minutes to reach somebody and this is at any given day and time. Then once you have your policy for the first year they will send you a form to fill out so it can be renewed which is three pages long and teeny tiny font. They give you a date in which your forms should be returned by or they will NOT renew your insurance. I filled in the form and sent it but not before I had to play phone tag with a senior representative for more than a week to walk me through it. Then they would not renew my insurance because one box was not tagged. I have never had a claim and I have never missed a payment. They should be filing in the forms as that is what they get paid to do but they will not and it is up to you the paying customer to do their job. I will write a bad review on every social media I can find that they are the worst I have ever dealt with and I have had insurance for over 30 years.

I've been a customer with this company for 3 years just when they were a new one, no issues with accidents, or payments or anything until they sent me a mail and an email stating I have to submit a new application within 30 days, otherwise they'll not renew the policy. The application and the supporting documents were sent (I felt it was unnecessary and too much). They said it is to comply with OAF or whatever! Anyways, when you have so many things in life to deal with you just comply, but honestly I should have switched to another company right away, or maybe that was their way of saying so! I contacted them several times after sending the mail and they said, oh we wouldn't know if we've received it or not, that's another department but it usually takes a month or a two to be processed!!! After the wait, they sent a no-reply email stating we were not able to renew the policy because of honestly, no sensical reasons whatsoever. Then I just wanted to let them know how disappointed and frustrated I am with their ridiculous process, the customer service representative says "Oh I'm sorry, but here is a website where you could get multiple quotes from different companies"!!! Avoid this frustration altogether people, if by any means they start asking for new documents to be sent, so this is how it works!

The worst insurance company out there! They do not care that you were in an accident and especially if you were NOT at fault. My car did not need to be written off yet they still did that. I haven’t sent my settler cheque AND took back my rental. So now I have no vehicle or money and no one will contact me nor help me from this company. They have made this experience completely horrific and should be sued for how they treat people.