Sonnet Auto Insurance Reviews

Do not deal with this company. Their customer service is zero. I had a terrible experience just updating my policy.

They pride themselves on being an online-only experience, and boy do they stand by that if you ever need support that only cannot offer.
I've actually been berated by one of their client's support people for calling in, wouldn't stop talking about doing it online.
But, it all came to pass when I needed to add another vehicle. I recently changed my credit card and the payment bounced... I promptly updated this.... but! You cannot make policy changes within 14 days, including adding vehicles.
After much arguing, they stated that I can make a payment, and they will make it adjustable online the following day. Yea, that never happened.
I took it as far as messaging the client experience director on LinkedIn as that's ridiculous, considering you need insurance to pick up a vehicle from a dealership. Zero response.
Garbage company.

Frustrating that every login requires a text message for extra security. Even when you talk to someone they ask 500 questions.
Next to impossible to change any policy details online, it will always require a phone call.
BEWARE: if you choose to cancel, refunds take 15 DAYS to appear in your bank account. This is not normal business practice. The fact that it takes 15 days is a joke. They take your money instantly but wait to give it back. Won't ever insure with them again.