Economical Insurance Auto Insurance Reviews

You would think that being with a company for 3 years and being diligent each month making payments would make a difference, but they literally don’t care at all. Firstly, good luck calling these people. You’ll be waiting at least a half an hour for someone to pick up, which is absolutely pathetic. Secondly, I called to see if I can have an extension of ONE DAY for my car insurance, as I know it’ll come out tomorrow and due to having to fix my car, I won’t have the funds in my account. Trying to avoid an unnecessary NSF fee, I called to see if I could have a one-day extension as I get paid in one day and will have the money! Told me there was nothing they could do for me, and that the payment will be coming out and I will likely get an NSF. Sad that there’s literally nothing you can do about it, even when you try to reason with people for something that seems pretty reasonable. Will be looking at other insurance companies, this one is pathetic.

I found that they accommodated me when I was a high-risk driver, but after I was conviction-free for five years, not shortly after I had an accident. Seeing as the accident was between hours I had to call the "after hours" line. I called that morning for a claim and one was started with no issues. Problem was, I didn't have all the information at the time due to the accident being on a highway. I was told that she would send off my information and I would receive a call from an auditor to get the rest of the info. I waited two weeks, because it was xmas time, still no call. I called every week for 10 weeks following an hour on hold, each time. Wasted 10 hours of my life on hold with these folks. I was 15 mins away on this final call before I was actually going to head to the main office and demand someone help me. Finally got a hold them a couple of weeks ago, only to be told that the tow yards usually charge $60 / DAY for storage fees. So to aid my now +$2000 bill with the tow yards, the CSR sells them MY car to pay for it. I then had to pay the Tow bill, which was another $600 because I wasn't covered for weather. Now that I have a new car, and new coverage (for the time being), they are still charging me $250 a month for my OLD car on top of the payments I am making for my NEW car! Sneaky people, with next to none customer service skills. I hope you miss my money

I have been waiting almost a year for my truck to be returned to me in pre-accident condition. Economical's preferred shop returned my truck to me with a repair that was incomplete and then proceeded to argue with me when I voiced my concerns. After months of repeatedly ignored emails from me, they finally agreed to have a reputable repair shop inspect my truck. Now that their appraiser has seen it for the 3rd time, and been made aware of discrepancies in the original repair, Economical has not responded in writing as required.

The accident was almost a year ago. Their Ombudsperson has not assisted. Their claims manager has regularly ignored written requests from myself and my broker, the president has not responded at all.
Both FSCO and GIO have been aware of this claim since last year and have advised me of my rights, which I have reminded Economical of several times.
Economical has taken what should have been a straight forward, simple claim and turned it into an added source of stress and trauma.

I recently had my truck stolen. I was offered a third of the price that I had paid for it just 6 months prior. It was stolen over three months ago and I'm still working with the claims department. I have had FOUR claims adjusters to deal with, absolutely pathetic. After purchasing my own appraisal package, they still offered just over half of the truck's full value. We're beyond sick of dealing with this company and will be taking all of our business away from them. Absolutely pathetic company, love to waste your time, and shows much disrespect by switching adjusters constantly.

I was shorted rental vehicle time that I had plenty of in my policy and as a result, ended up having to pay the remainder rental cost. Almost 2 weeks out of pocket. I'm so bothered!! Then I was forced to wait for my cheque because of a mix-up between the body shop and the adjuster leaving me to take on a loan when the cheque amount would have covered the down payment on my new vehicle. The first months payment of my new vehicle could have been paid with the money I will now need to pay for the rental. So please understand my frustration!

The worst insurance company I've ever dealt with in my life. I had an ongoing theft claim with them where my vehicle was stolen and damaged. They decided to put more in the car than the value of the vehicle. On top of all the troubles of having a vehicle stolen, they left me for no vehicle after the 3-week rental term was up and the claims been going on for 3 months and more than half the time claim adjustor has been “out of town”.

Dealt with a woman in a total loss. Very arrogant and not helpful. It took two months for them to even start my claim process and during that time I've been driving a very broken car around.

I recently moved to Ontario from Australia, where I have been driving for 5 years and consider myself to be a well-experienced driver, and began a policy with Economical. At first, it seemed like a great policy and everything was fine. About a week ago, I received a letter in the mail that explained that my insurance policy was being cancelled due to a failure of payment. The letter was dated the same day that the payment was due. I immediately contacted the company to clear things up and make sure I could pay my "failed" payment and continue my policy. However, when I called and was connected to one of the customer service agents, I explained my situation and asked why it wasn't possible for the company to contact me in regards to my failed payment in any other manner than a letter in the mail, keeping in mind that they had both a phone number and email on file too. The representative informed me that I had been sent three letters about the payment, which was false as I never received any other form of communication, and would not explain to me the process or what I could do to fix it. After trying to reason with her and get my policy back on track, she very rudely told me that there wasn't anything that could happen. I never received a policy package from the company, which is vital for every insurance company, and was never informed that something like this could happen. I am extremely disappointed at the level of customer service behind the company and am appalled that they would treat any "valued customer" in this manner. I was under the impression that companies like this would try and do whatever in their means to keep customers instead of pushing them away. If you are looking for a well-communicated insurance company, I would recommend looking absolutely anywhere else, even if the premium cost is higher!

I only wish there was an option to leave a 0-star review. This insurance company is a bunch of crooks! They are only decent if you never have to contact them or make a claim. BUT, the purpose of insurance is just-in-case, right? So you want a company that answers the phone or email and provides the service that you are paying for... I filed a claim for a fairly minor accident that I was not at fault for. It took 2 weeks to get a claim number and begin the process. They required I get an estimate at their partnered shop that is not even qualified or set up to fix my car. In the meantime, I got an estimate at a qualified shop and provided it to Economical for approval (still not approved). 8 weeks later after trying to contact them countless times, they reach out claiming the other insurance company wants me to admit fault. I referenced them back to the police report, detailed witness statements and the other drivers statement all admitting the other driver at fault. They backed off. 2 Weeks after that Economical called and said my car was a write-off (sight unseen). I asked how a car worth $36,000 with $6000 worth of damage could be a write-off and they replied, "it's just easier this way." I asked how much the settlement would be and they said it needed to be evaluated but probably around $4000-$6000. I said: absolutely not! It's now 6 months later and I haven't been able to get in contact with them since. What a joke of a company! I have read my contract in detail. A lawyer has reviewed my case and what they are doing is in fact illegal. Read other reviews, you won't find a single positive one.