Economical Insurance Auto Insurance Reviews

Waited 55 minutes and gave up. Several tries - the same. Must only have one person on their call center. We made the mistake of paying in full on our credit card then cancelled before the policy took effect. Cannot get it reversed, instead, they will mail a check in 30 days. Got a 40% better rate from CAA for both home and auto. Even our broker said they were useless to communicate and deal with.

I had an accident 8 months ago. My vehicle is still sitting in the driveway not drivable. The insurance company's preferred shop did not repair properly and Economical has not followed up. Rather, they have ignored emails and calls. They are the worst company I have dealt with for insurance in over 20 years.

Came to this site after waiting on hold for 1hr and 36 min with NO RESPONSE OR ANSWER... to find that I am not alone when having horrible service. I was in an accident 2 weeks ago and still have no response as to what they will be doing with my vehicle. Two (2) weeks after the accident and NO IDEA whether they will be repairing or writing off the vehicle. I pay you ... on a monthly basis for this kind of service?!? HORRIBLE HORRIBLE HORRIBLE... I'd rather pay a little more on insurance and know that I can rely on them when they are needed than have a cheap rate with cheap service and BAD customer service.

Had an accident over 2 weeks ago. Claims adjuster has not called me yet! I called, left messages, no one returning my calls. I have been on hold with insurance claims for over 3 hours! This is my 3rd attempt with them to escalate my claim. As for the company they are using for claims adjusting - never returns my calls or emails. So my car has not even been looked at. Absolutely disgusting customer service

I have been on hold for over 2 hours waiting on the Economical Mutual accounts department to answer the phone. This level of service shows how unprofessional this company is. Called at 9:30 am on Tuesday. This company offers great insurance rates, but just hope you never have a claim or have to contact the accounts department.

It's very difficult dealing with this company. Sure their premiums are lower than other insurance companies' but they cannot be trusted. They do not even respond to registered mail!!!~ If they cannot handle registered mail or payment information, I have serious doubts about them handling a claim on my behalf... I have an excellent driving record.

After my accident, I was told by two individuals that because I've been paying car rental insurance that if I chose not to take a rental card, I would be compensated a daily rate. I jumped through hoops to borrow a car so I could use the rental car payment to help cover the insane deductible. On my last call to them, I asked how I would receive payment and was told via cheque. It's now been 5 months, so I called to check-in and have now been told I won't be getting a cheque and that it's not even an offer. I don't appreciate being lied to or misled. I do not recommend using this organization for your insurance needs. Go elsewhere.

I wish I could rate 0 stars for how horrible this company is... I had one accident that I was not at fault for and getting my claim was a nightmare. Then the day I got my car back from the shop I got pulled over and received a ticket for no insurance because they gave me an insurance card with no policy number and didn't send me a new one until 2 weeks later. Then they blackballed me. After fighting and fighting, finally, they gave me a bit of a break and my insurance was over $300 (again a bit of a break) then this year, instead of my insurance going down, it went up... to almost $600! Which is ridiculous. I found a new company that charges less than I was paying in the first place, so I dropped Economical. Okay, now here's the kicker, they proceeded to take out the monthly payment after they were cancelled and then charged me a cancellation fee on top of it. Long story short, Economical stole almost $1000 from me and refused to refund me even a portion. This company is crooked. Highly do not recommend.

I was shocked after they screwed up my insurance cards three times, after transferring insurance from one vehicle to another. Then they charged me $587.62. Unreal

Would not recommend this insurance co. to anybody. They like to have your money but when it comes to claiming something from them, it's the same old story: you got to fight to get what is rightfully yours. Why bother with insurance!!! I had one accident in 47 years. Imagine all the money they got from me. I'm done with this. No insurance for me anymore.