Economical Insurance Auto Insurance Reviews

I have been with Economical for 2 years... when our income changed we had to go on monthly payments which were fine until our bank account got hacked. Economical slapped on a non-pay when their payments bounced, and they canceled our insurance. We fought for 2 months to get the non-pay removed. They left us without insurance trapped in our home.. having to cancel medical appointments. Both my husband and I are disabled and need our vehicle as to shop we have to drive 25 minutes to the nearest town. Economical refused to reinstate our policy we were told we would have to get a new policy. After 2 months Economical reversed the non-pay and reinstated our policy only to turn around and want the 2 months we were without insurance. I advised my Broker that if they tried to take their payment it was going to bounce again as we get our money at the end of the month hence why we ask to have withdrawals for our insurance on a specific date each month. Our Broker called them and explained our situation but Economical was not empathetic nor did they try and work with us. We explained they could have their money at the end of the month… they told our Broker they couldn’t stop the system they are still going to try and take it on Oct 12… which is going to hit us with another non-pay.
Why can’t insurance companies have some compassion for seniors with low income?

So, the company does not send me my policy, invoice or proof of insurance. Then wait a few months and finally request the proof of insurance slips. Find out I have one last payment still to make but no idea as to how much (3 payment system) anyways I make a payment of $1200 which was apparently $13.80 too little and again with no communication they cancel my insurance. Can't believe that is actually legal but it's been done and their ombudsman was unable or unwilling to help. 20+ years and this is how they treat you there. They want loyalty but don't give any in return. Says a lot about a company. They are overpriced but thought I was paying for something... apparently not.

Chose Economical Insurance as their rates were the cheapest but it is a valuable lesson to do your research beforehand.

Submitted an auto claim on a Sunday evening spending 45 minutes giving all the details to the after-hours claims agent who promised to have the adjustor contact me back in 2 business days. After 4 days I contacted them back to check on the status of the claim only to be told that they do not have any information and that because they were very busy these past few weeks that their after-hours team have yet to file it in!

At this point, as a customer, you are not sure what to focus more on, the incompetence to properly take down information or the shambolic management!

I recently had a very bad experience with Economical as my daughter was involved in a minor fender bender and the adjuster was arrogant and could not respond to a couple of simple questions related to the accident until I wrote to the CEO of the company after which I got responses to my questions.

Horrible company to deal with and I would not recommend them.

Don’t use ECONOMICAL! The worst insurance company ever! They're great at taking your money but god forbid you to have a claim with them, they don’t care! Their brokers and adjusters are terrible, they only care about minimizing the work done to your car, they say they will fix it right never do! I have over 300 emails trying to get my vehicle fixed properly over 14 months. There’s always an excuse, they never provide documentation, they always force you to chase the repair, timelines are blamed on a garage, shipping, Covid blah blah - it’s whatever the roulette wheel says this week! Just picked up my car after 14 months it’s pulling to the right and here the actual quote from the adjuster ‘ It is possible that the drift to the right is a combination of the worn suspension parts and the effect of the crown of the roadway which will naturally cause a vehicle to drift towards the shoulder.’ hahahaha crown of the roadway OMG that is the most ignorant excuse I’ve ever heard! Please don’t ever buy Economical insurance they don’t care at all about you or your property.

The only reason they got 2 1/2 stars is when I phoned my call was answered quickly and professionally. Economical insurance gets zero stars for their Covid-19 driver's relief program. Like everyone else, my vehicle sat in the driveway for most of March, April, May & June. I phone Economical looking for a rebate on my insurance because of this. They offered a $165 discount, which I thought was quite low for a $1,400 premium, but I accepted it. Now they send me an invoice for $78 explaining as far as they are concerned, Covid-19 restrictions ended on July 31st and the $78 is to cover my policy till January. THANK YOU Economical for giving me a $4.05 per week rebate for not driving my truck.

I found that they accommodated me when I was a high-risk driver, but after I was conviction-free for five years, not shortly after I had an accident. Seeing as the accident was between hours I had to call the "after hours" line. I called that morning for a claim and one was started with no issues. Problem was, I didn't have all the information at the time due to the accident being on a highway. I was told that she would send off my information and I would receive a call from an auditor to get the rest of the info. I waited two weeks, because it was xmas time, still no call. I called every week for 10 weeks following an hour on hold, each time. Wasted 10 hours of my life on hold with these folks. I was 15 mins away on this final call before I was actually going to head to the main office and demand someone help me. Finally got a hold them a couple of weeks ago, only to be told that the tow yards usually charge $60 / DAY for storage fees. So to aid my now +$2000 bill with the tow yards, the CSR sells them MY car to pay for it. I then had to pay the Tow bill, which was another $600 because I wasn't covered for weather. Now that I have a new car, and new coverage (for the time being), they are still charging me $250 a month for my OLD car on top of the payments I am making for my NEW car! Sneaky people, with next to none customer service skills. I hope you miss my money

Would not recommend this insurance co. to anybody. They like to have your money but when it comes to claiming something from them, it's the same old story: you got to fight to get what is rightfully yours. Why bother with insurance!!! I had one accident in 47 years. Imagine all the money they got from me. I'm done with this. No insurance for me anymore.

I had an accident where the other driver was 100% at fault. I was hit from behind and rear-ended. The claim process was a nightmare. The insurance company took forever to agree for repairs and throughout the entire process, I just felt terrible. Then at the end of the insurance, they decide to drop me! I had no additional claims, no tickets, just one accident that I WASN'T at fault for (the other driver was assigned 100 percent responsibility). This by far is the worst company ever, they are not there when you need them and will drop customers from policies whenever they feel like it even when accidents are not your fault. These guys give you a good rate, but why have insurance if when you need them, they aren't there for you and drop you after many years of being a loyal customer. Look elsewhere

My broker led me to believe that the best rate was with economical. I was with them for almost 3 years before I realized I was getting hosed. Needless to say I dropped my broker and economical and have moved on to much lower rates!