ICBC Auto Insurance Reviews
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Cost, wait times, service is all terrible. Time to dismantle ICBC. Prices too high. Salaries too high. Due to it being a monopoly people have no options which amounts to no service. Dealing with them for anything is frustrating at every level.
Changed bank accounts and ICBC didn't upset system, when called in, changed my address in the system, though. So, when I realized issue called into account services were was told to $645 to resolve the issue. I paid in cash but put the receipt in insurance paperwork. This was a month a half ago, Friday, I went down to the car only to discover my plates were removed, insurance paperwork was removed and note from ICBC that I had to pay $1900. Called ICBC, where I had to wait on hold for half hour only to be told it was my fault and even if I did go pay the $1900 plus bailiff fees I wouldn't be able to renew my insurance. I was only behind a month in payments, again, because they didn't update the banking info I submitted. Have now spoken to two supervisors who have blamed Canada post for me not receiving any notices, the bailiff they hired for stealing things from my car, the insurance broker for ICBC system not showing my payment and my fault. The agents were rude and mean to me.
I found no uniformity of information provided when speaking to different people. This was made much worse when I had to deal with different departments on the same issue- customer service can't see account services notes etc, so I was constantly going in circles and getting something done was impossible especially anything out of the norm. Out of 10 people my broker and I spoke to only ONE was helpful and I think she is account services and I would like to give her all the compliments I can because she actually LISTENED, had empathy for my situation, and tried to think outside the box to help solve the situation. Everyone else did not seem to care to listen or help me.