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ICBC Auto Insurance Reviews
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(206 reviews)
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I found no uniformity of information provided when speaking to different people. This was made much worse when I had to deal with different departments on the same issue- customer service can't see account services notes etc, so I was constantly going in circles and getting something done was impossible especially anything out of the norm. Out of 10 people my broker and I spoke to only ONE was helpful and I think she is account services and I would like to give her all the compliments I can because she actually LISTENED, had empathy for my situation, and tried to think outside the box to help solve the situation. Everyone else did not seem to care to listen or help me.
Cost, wait times, service is all terrible. Time to dismantle ICBC. Prices too high. Salaries too high. Due to it being a monopoly people have no options which amounts to no service. Dealing with them for anything is frustrating at every level.
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Changed bank accounts and ICBC didn't upset system, when called in, changed my address in the system, though. So, when I realized issue called into account services were was told to $645 to resolve the issue. I paid in cash but put the receipt in insurance paperwork. This was a month a half ago, Friday, I went down to the car only to discover my plates were removed, insurance paperwork was removed and note from ICBC that I had to pay $1900. Called ICBC, where I had to wait on hold for half hour only to be told it was my fault and even if I did go pay the $1900 plus bailiff fees I wouldn't be able to renew my insurance. I was only behind a month in payments, again, because they didn't update the banking info I submitted. Have now spoken to two supervisors who have blamed Canada post for me not receiving any notices, the bailiff they hired for stealing things from my car, the insurance broker for ICBC system not showing my payment and my fault. The agents were rude and mean to me.
I was so scared and hopeless at the beginning after reading all these reviews. I had an accident on the 29th December , 2017 and it was not my fault. My car was declared as total loss. It's so unfortunate that I have lost my car. But surprisingly ICBC did a great job for me. Every one from customer service to adjuster was so nice to me. It took a bit of time as they were very busy but it was so smooth. I am really happy and grateful to ICBC.
Angela, Bharti Gopal, Jeff Chao and Wes Porter, Thank you so much for all the help and support you gave me.
Best regards to you all.
I had to go from person to person on the phone to get to the right person. I needed to justify why I was making an out of province claim, when I was on a holiday. I was questioned about my personal holiday and why I was making a 2nd claim out of province with-in 10 years. I got the impression I was not suppose to travel out of province to see my family.
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I have a good experience claiming in the past in one instance but in another instance I have had the worst, so I don't know what to tell. I find some of the adjusters very rude and have no customer experience at all. It's actually very embarrassing. They have no empathy for people.
Offered good advice following a "hit and run" incident and assigned a claim number right away so I could proceed to get quotes for the claim. They provided names of authorized collision repair shops near my home. They assured me this incident would not impact my rates.