ICBC Auto Insurance Reviews

I’m a new immigrant in B.C. before I get my car, I called ICBC about the CRS level discount. They clearly said I need my past copy of my insurance records for up to 8 years, and they will give 40% discounts. So the day I purchase my vehicle, I asked the same question with my insurance broker, after he reviewed, he said there’s no problem at all, most of his clients from overseas provide same documents. So I get 40% discounts. Now the story begins. Few months later, I was involved in an accident, which someone made left turn at least 30 sec after the red light and hit me. So police came, they said that’s definitely not my fault, and there are other drivers were willing to be my witness, so I called ICBC to make claims. I reported what happened included police file number and witnesses info, and they said they will investigate the incident. Next day ICBC’s adjuster called and said I’m 100% responsible for the incident. I was shocked and asked why. He replied he can’t just believe what the witnesses were saying, and police report is for reference only. That’s just insane, and he also said he thinks the other driver who hit me had over 40years driving experience, so he believes what he said. I tried to talk to their supervisor and even reported to the fairness committee, but they all said their adjuster is professional, so their decision is final, which nothing I can do. Few days later, ICBC wrote me a letter regarding that they can’t give me 40% discounts, so I have to start from 0, so I called them again. They said that their underwriting department reviewed, and said the documents I sent couldn't be approved. I asked why? The documents indicate the no. of years and how much I paid for my insurance, also with no claim history. And they replied that they can’t determine it’s real documents or not. And I told them they can call or go online and contact with my old insurance company! ICBC replied that it’s my responsibility to prove the documents are genuine, not their responsibility. And same thing, no matter how I fight, they just don’t care. They even told me if I’m not happy, don’t drive in B.C., go Yukon or New Brunswick, insurance only 700 bucks a year. In conclusion, ICBC is very irresponsible, rude, racist, not doing the job right, and money thirst corporation. I don’t understand why people in B.C. are able to let this company operate.

From now on, I would just hit those who denied following the rule. I yielded once for a driver who's changing lane in front of me too closely, end up myself being rear-ended, and ICBC denied my claim; ICBC stated the driver who rear-ended me was at right, I'm at fault. They even denied contacting the driver at front who was changing lane

Called about 15 times; spoke to different people and still got same answer. I asked why, they told me only the first adjuster review the evidence, everyone else only based on what initial adjuster typed into system. Abosulutely useless supervisor, manager, and coordinator; these people only 1 looked at the evidence. Also received different sayings. One of the adjusters told me she could measure my car’s position from my dash cam footage. I asked their supervisor for the tool name and how the device work, but she actually told me there’s no such tool, they had to eye-ball. What a bull shit, eye-balling can be accurate?!
BTW, they taught me, when someone is trying to merge to your lane, you are not required to slow down, they have to find a good time and spot to merge even when there’s construction ahead of another lane.

Having only one insurance provider (ICBC) is a disaster for BC ...

endless multi charges for a single fault

you have to pay ticket and pay point premium

Straight up story; backed my boat into the water with my QX60 SUV Hybrid and it stalled out wouldn't start again, the vehicle was by no means submerged and Infiniti doesn't want to stand up for their piece of crap, so started a claim but instead of saying it's under comprehensive they are calling it a collision with the water!!!!!! What a crooked company and it is government owned so I guess you know what that means, won't allow competition into BC cause they would go out of business and just charge ya to the poor house, a good old cash cow for them at our cost.

My father was involved in a motor vehicle accident that was staged. An east Indian male accused my father of rear-ending his red pickup truck. If you don't believe it, google my review title as the story was covered on CTV news. I went ahead and performed an FOI request to the city. The traffic footage showed a driver in a red pickup truck purposely reversing into my father's vehicle while waiting to make a left-hand turn at an intersection on a red light. I was furious and wasn't about to let the driver of the red pickup get away with it. I reached out to ICBC regarding the incident after I performed an FOI. The ICBC adjuster tried to accuse me of fabricating video evidence in my attempt to blame the other driver. I told the ICBC adjuster that he's on crack. I told the ICBC adjuster that he needs to do an FOI to obtain the video from the city or repay the $378 fee that the city charged my father for the video. The adjuster refused to do an FOI and to compensate my father for the video footage and then threatened to blame my father 100% for the accident. So I responded in kind. I reached out to CTV News and that is how the claim was eventually foiled. In the end, ICBC never performed an FOI but reimbursed my father for $378. ICBC is very lucky this did not happen to me as I was not the driver as I would have gotten a lawyer and sued ICBC for $10,000,000 for accusing me of fabricating video evidence and then trying to blame this on me without any evidence other than a word of some east Indian male driver. If I had an option for another insurance company, I would never insure my vehicle with ICBC. ICBC are legalized crooks!

My car was hit after I changed a lane from right to middle by the one from left to middle. The driver tried to hit-and-run but was finally caught by me. I asked for ICBC paper and found he is not the owner of the car, asked his driver license but he refused and ran away. I called Vancouver Police right away but they refused to follow up because he said I got the Car information. I called ICBC to report the accident and the adjuster said it is 50/50. I said, I have a dash cam footage and would like to show how my car was hit but she refused to watch it and just asked me to find any body shop. I insisted to provide the dash cam footage and she asked me to deliver it to New Westminster claim center and they will copy the file for her. When I delivered it, the receptionist said that there was no equipment to copy my footage. I called the claim center again and another guy said just provide ICBC a USB with the file. I delivered the new USB to the same claim center in New Westminster and another receptionist said she will arrange a delivery of my USB to the adjustor. I requested that once the adjustor received my USB to acknowledge it either by email or phone. I waited for a whole week but there was no reply at all. I called more than 5 times and found out that the adjustor was away for holiday and that no one handles my case. I waited another 5 days and finally reached her. She said she couldn't find my USB and asked me either to deliver the new one or try to upload it to YouTube. I finally got my friend’s help to upload the video and sent her the link, she called me back later and said it is still 50/50. I didn't accept and would like to appeal. She said I need to talk to the manager and provided his phone number. I called and he was in vacation. (it seems that everybody working in ICBC takes vacation and no one follows up on my case). I waited for a few days and found out that he was finally back. I called more than 4 times and left a message but without any call back or reply... I called and emailed the previous adjustor asking for help but no reply at all. So far, ICBC is really pisses customers off and how do they even dare to increase premiums and pay many staff members bonus....

Called to make a claim and the adjustor I spoke to was condescending and rude. Laughed and called me dumb for asking questions. Seeing as it was my first accident and I had already been quite shaken up over the whole ordeal, she only made the process much more unbearable. I'm not sure what is required to work at ICBC but if these are the sorts of people the company has representing them, it's not a surprise why the ratings are so low. She was easily the most unpleasant person I have ever spoken to. Refused to answer questions and was outright disrespectful and unhelpful. Overall unpleasant experience.

I had a car accident and it wasn't my fault. I had a call from the adjuster cause my car was total loss. She called and told me that she'll give me less money for my car and told me that I'm lucky. Lucky? I injured my back and lost my beautiful car and she's telling me that I'm lucky. I got so frustrated so i hired an ICBC lawyer called Nirwan Law Corporation. Harpreet already knew my problem and after only a month I got my money from the car and in 6 months from injury. Thank you Harpreet for all your hard work. I simply recommend Harpreet to anyone who struggles with ICBC SCAMMERS!