ICBC Auto Insurance Reviews

Customer service is horrible. ICBC is terrible. Why are they still able to be in business when they don't follow through with their policies and when it comes to paying out, they do everything they can to stop you from getting what's yours. They are shady hustlers. Everyone has problems with them.

If I could have given 0 stars I would have!!! These guys are an absolute joke! One, they charge an arm and a leg for insurance, but when you don't have much competition, I guess you can do whatever you want. I moved back to ON (where my insurance is 1/2 the price, I might add) but these idiots will not cancel my insurance because the plates have not arrived yet - prob because of the postal strike atm … so instead of just charging me the cost of the plates (not even sure why I need to send them back since, um, I paid for them!!), no, they are telling me that my policy cannot be cancelled until the plates are surrendered, so I now have to pay an additional month of insurance - insurance, by the way, I do not need and they will not cover if I do have an accident since I now have ON insurance … so I do not know legally how they are allowed to charge another month of insurance (and deny a request for cancellation) when they are providing me with NO service! They are thieves and frauds!

Wish we had better car insurance options here in BC. Going to look into private insurance soon after having a HORRIBLE claim experience with ICBC. I had my car parked on the side of the road while I was at work. After work, I found my car with a huge dent on the left rear panel of the car. I give one of my colleagues a ride to work, so I have witnesses for before and after the incident. Called ICBC to report the incident, told them what happened. What I was told is that I cannot use my colleagues as witnesses because they "know" me and they're "biased". So I asked about other people that are working on the same site from other companies who are not my regular colleagues and I was told that I still cannot use them as witnesses. As long as I say even a "hi" to them, ICBC told me I cannot use them as witnesses. Took my car to an appraisal shop to get them to examine and take pictures of the damage. ICBC then got back to me and told me that they won't cover the damages and that it looks like the car hit a stationary object (meaning that they think I did the damage to the car myself). That isn't even possible because the car was hit when I had the car parked on the side of the road. I was told that my only options are to pay for the damages myself, all out of my own pocket or I can appeal their decision, but if in the end I lose the appeal, I would still have to pay for the damages out of my own pocket. They wouldn't give me the option to just pay the deductible and get the car repaired. I am so disappointed with ICBC and their customer service. Why are we paying for car insurance if the company will just screw you over when an accident happens? ICBC is just a scam company and they get away with things like this because BC residents don't have better options for car insurance at the moment. I've been talking to my friends about their experience with ICBC too and have found that ICBC has screwed over many of my friends as well. I spoke to a lawyer friend of mine and he thinks that ICBC is lying about not being able to use my colleagues as witnesses. Too bad there's no place on Google to give them bad reviews, I bet there would be hundreds of 1-star reviews for this company.

ICBC is easily one of the worst systems in place in B.C., they lack organization and consideration for others time and money. From failing people intentionally on road tests, to their inclining rates, it’s safe to say they are money hungry.

Hi, if I could not to deal with ICBC, I would be the happiest man on the planet, but I have to since it is a monopoly and there is no other insurance company that will give you plates to drive around. It has been 9 days since my claim, they have not done a single move. They did not call the person who admitted his fault, nor his company. Now ICBC says I have to wait 6 weeks before they process my case. Even though I had 0 fault and have to drive my damaged car until they do something. Brilliant! What to pay money for? For the plates?

Not everyone needs a to drive around with an L for a whole year and have a someone 25+ with a license to babysit you all the time. Some people are natural drivers. And then having to be stuck with an N and be restricted to driving one person (2 if one is family) for another 2 years is nonsense. Nothing about the way someone drives will change when they go from an N to their class 5. You'll obviously get to drive with a car full of people which could cause more noises and distractions. If a passenger is being disruptive, then tell 'em to settle down or get the heck out. ICBC's one giant money-grabbing company. We need to bring no-fault insurance here. More people can live in peace this way and not worry about making those wallet draining payments each month. People would have so much more money saved up if ICBC didn't constantly take away our hard-earned money! We work hard for our money only for them to just sit around all day and mess with people. I really hope we can all band together and shut down ICBC one day. Sooner's better than later. Being forced to buy something we don't use is criminally insane. Pure insanity. ICBC won't work the way some of you hope they will. They'll put you through continuous loops after loops doing their best to avoid paying you out. They give you the illusion that you'll be covered when an accident occurs. Time to boycott ICBC. The cops should be going after ICBC. They're the real criminals here and we are all the victims. Even the cops are victims. ICBC has taken enough of our money through the years. This is ridiculous and it's time to put a stop to these people.

Hate ICBC. No exaggeration. They're ridiculously expensive (I'm a student) and still continue to lose money while increasing profit margins for their CEOs. Big surprise. When I turned 25, they lowered my insurance rate. Not even a month later, it went back up again. Biggest scam and customer service is horrible.

My car was hit while parked. I call to claim it and am told to bring it to an ICBC approved shop. Okay, bring it to the shop, they take pics and I hear nothing for a few days. Call them, they say they need more pics, bring it down, more pics taken, and then don’t hear from them again for a few days, so I call them back. They tell me ICBC wants to see it?? Okay, call ICBC, get the royal run around just to be told to call a lazy estimator who doesn’t have time to look at it now. Why tell me to take it to a shop if they want to see it anyways? Why not tell me to bring it direct and this would be done by now? Laziest organization ever! Can’t wait for you guys to get shut down and bring in private, reasonable insurance instead of paying your bloated salaries for nothing! Will pay to fix it myself. As with ALL insurance companies, you're useless. Always on time to take your payment and a fight to claim anything.

Called ICBC three times in the last week to take care of some binder insurance cancellation and renewal... each time I was put on hold for a minimum of 30 minutes. After waiting they tell me to sent a letter of confirmation with my signature.. how do they reply to the email? "Please call us back". Simply unacceptable. Wish I was in Alberta so I wouldn't have to waste so much time dealing with ICBC. Mcdonalds has better customer service than this place, no exaggeration!

There is nothing right about ICBC. My insurance charges $350 per month, after years of clean history. ICBC should be responsible for the huge hit and run accidents in the province since people can not afford being at fault. And we have no choice but to accept anything ICBC provides.