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ICBC Auto Insurance Reviews

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(211 reviews)
ICBC
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
16.7%
Agent/rep availability
16.7%
New purchase experience
16.7%
Policy clarity
16.7%
Policy coverage
16.7%
Rates competitiveness
16.7%

Top negative trending topics ?

Claim - adjuster
83.3%
Claim - not-at-fault
66.7%
Claim processing time
66.7%
Agent/rep attitude
50.0%
Agent/rep callbacks
50.0%
Agent/rep availability
33.3%
Claim - total loss
33.3%
Claim payout amount
33.3%
Agent/rep knowledge
16.7%
Billing/payments
16.7%
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(42)
Tags
Agent/rep attitude (2) Agent/rep availability (2) Agent/rep callbacks (1) Agent/rep knowledge (1) Billing/payments (1) Cancellation experience (1) Claim - adjuster (1) Claim - not-at-fault (1) Claim - repair shop (2) Insurance Rates, Prices (1) New purchase experience (1) Policy clarity (1) Policy coverage (3) Rates competitiveness (1) Renewal experience (1)
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by Anonymous on Apr 11, 2012
5 out of 5 stars

Offered good advice following a "hit and run" incident and assigned a claim number right away so I could proceed to get quotes for the claim. They provided names of authorized collision repair shops near my home. They assured me this incident would not impact my rates.

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Review topics
Insurance Rates, Prices Claim - repair shop