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ICBC Auto Insurance Reviews

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(211 reviews)
ICBC
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
16.7%
Agent/rep availability
16.7%
New purchase experience
16.7%
Policy clarity
16.7%
Policy coverage
16.7%
Rates competitiveness
16.7%

Top negative trending topics ?

Claim - adjuster
83.3%
Claim - not-at-fault
66.7%
Claim processing time
66.7%
Agent/rep attitude
50.0%
Agent/rep callbacks
50.0%
Agent/rep availability
33.3%
Claim - total loss
33.3%
Claim payout amount
33.3%
Agent/rep knowledge
16.7%
Billing/payments
16.7%
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Billing/payments (1) Cancellation experience (1) Claim - not-at-fault (1) Claim - rental car (1) Claim - repair shop (1) Claim - total loss (1) Claim payout amount (1) Claim processing time (1) Insurance Rates, Prices (4) Phone wait times (1) Rates for bad drivers (1) Rates for good drivers (1) Rates for seniors (1)
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Car unsafe

by Bopseek on Jan 4, 2022
2.3 out of 5 stars

It started when I hit a bear near Clinton BC.
First, it took 2 weeks to get it to the repair center then it 6 weeks to get parts which weren't anyone's fault.
But shortly after I got the car back my abs, traction control, service transmission, steering reduced, propulsion power were reduced. I have a record that all of this came up right after my accident. Now ICBC is saying that how can I prove that it's not a manufacturer's defect. Basically, the car is not safe to drive now because of the snow and icy weather. The NEW ICBC is no better than the old one.

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Review topics
Claim - repair shop