ICBC Auto Insurance Reviews

Regardless of whether I should bear 100% responsibility for this car accident or not, ICBC's treatment of me has been highly inappropriate. Their actions subjected me to a distressing experience, leading to both mental stress and additional physical pain.

Throughout my interaction with ICBC during the claims process, there were concerning instances of wrongful treatment and unfair practices by ICBC staff. Initially, they altered my information to place the blame entirely on me for the accident. When I discovered these discrepancies and requested corrections, they did make adjustments but continued to assert that the fault lay entirely with me. They even provided reasons to support their decision, which appeared biased.

I also have particular concerns regarding the communication and responsiveness of ICBC staff members. Their communication with me has been notably lacking in terms of timeliness and accuracy. One sent me a few emails to which I responded, but regrettably, there was no subsequent reply. Furthermore, he has not engaged in effective phone communication, resorting only to leaving voicemail messages, and he has not responded when I attempted to return his calls. Another instance is other rep, who emailed me a report detailing ICBC's work on my claim case. However, the information in her email appeared to be inaccurate, suggesting that ICBC's record-keeping processes may be less than precise.

With a wait time of over 30 min to ask a simple question... Pathetic support service. Their website is the worse website I have come across.

My recent dealings with ICBC were upsetting, to say the least!
They have no regard for customer service, you call them and it takes 2 to 3 hours to finally talk to someone there. They are extremely unprofessional. BC residents are forced to deal with them as its operated by the government with outrageously high fees.
I would not recommend them at all.

Having an agent answer a call takes forever when they only work business hours only. How is anyone suppose to talk to anyone when they have the worst hours possible

It is terrible to speak to their customer service over the phone.
The normal wait time is about 40 minutes.
We need private insurance companies here in BC!