ICBC Auto Insurance Reviews

As a new driver, I haven’t even been driving for a year. I'm a teenager with a minimum wage job, working part-time during high school. I have had 4 cars this year, which I have paid for all my self. I have saved up for a couple of years to be able to afford a nice car. Unfortunately, 2 of the vehicles I owned this year got written off while they were parked. I was obviously not at fault. Of course, ICBC gets to decide the value of my car and the estimator was a total prick. They compared my car to a completely different model which drove the price down like crazy and when I asked them to redo it they got my estimated value off of a car with 250,000km. They ended up paying me out 4 THOUSAND less than I paid. Not only that, my quote for insurance on an Audi was $5500 for the year. (The car was $12,000). It’s ridiculous that I should get completely screwed over by others actions and have to suffer high insurance because others don’t know how to drive. ICBC is seriously the worst service I’ve ever experienced. I hope the next accident takes me out with it because it would be less painful than going through another ICBC insurance claim. ICBC is the worst company to ever exist.

They will intentionally withhold wage replacement dispite severe injuries and found not at fault, until you repetitively call and beg them. Then they will act like they don't know why it didn't go thru. Scammers.

I have had brain injury, Back/spine injury and a wrist injury. 0 payout, and the wage replacement is 400$ less then what I was making before injury, which is NEVER on time. Also, don't bother calling them. They won't answer. If you miss their call, wait until next week.

My insurance is $4900 a year for an old VW. (Used to be over $5000), I have no accidents or tickets and I have been driving for 5 years. The price is the highest anywhere in the world and it seems to be completely arbitrary who gets the better prices and who gets completely robbed by ICBC. Then, when the time comes around for you to actually have to use your insurance from ICBC, it’s next-to-impossible to contact them at all, and they give you an abysmal compensation for lost wages and recovery fees. I know a person who couldn’t contact their adjuster for an entire year and had multiple months of lost income, plus physical therapy fees and a destroyed car (~$2000), and the best ICBC could muster up was $4000.

So had a collision (non-fault) resulting in a total loss claim. All ok during the initial reporting and notifications process and once acknowledged as non-fault a hire car was duly provided quickly. Fast forward a few days and the settlement offer comes through, not too bad really but a couple of bugbears and errors in the report so managed to get slightly more in the end. Again ok, except that you can tell they don't want to pay anything more than originally offered. Now at this point I ask, 'So how long have is the grace period for the hire car' to be told, Oh now you've had a settlement offer (not agreement or actually received the money) you have 3 days to return the car. Wow... one I haven't accepted this offer and two I don't have the money, how do I get a new vehicle and what do I do in the meantime? Apparently, that isn't their problem as I knew it was a total loss so should have been looking at cars already...hang on I haven't got the money so how do I get a new car? so I wasn't happy to have no car access with weekends away planned etc! Fast forward another week and I still haven't had the settlement check delivered and when I chased this up they said 'if it's still not there in a week call us again, but it has been issued'. Very very poor customer service and do not feel looked after at all. Would expect the hire car to be kept until at least the settlement money has been deposited in the bank. Also on the follow-up call, I was advised I could have had a direct transfer payment, something I was not even made aware of initially.