ICBC Auto Insurance Reviews

It is terrible to speak to their customer service over the phone.
The normal wait time is about 40 minutes.
We need private insurance companies here in BC!

ICBC will not help you when it comes to down to it. I had a claim in a review I waited five months to hear back from them that they will not fix my car! Waste of five months... They will take your money when they want it but when you need help they won’t help you

Horrible experience, after someone hit my wife and me. ICBC is not good to deal with but in BC you have no choice but to deal with them. Thanks BC government!

I have no words to describe my 9-months journey with ICBC (and still going on). I can’t believe they can treat people like they do… All my family is suffering. It’s totally unbearable.

Last June my girlfriend was driving my car and was rear-ended. It was clear that the other driver was at fault which we thought would make the process simple, but that's just what we thought. My girlfriend was given an adjuster who would not answer emails or phone calls. After not hearing back for over a month and escalating things to the adjusters' manager (since we actually could not get any response), we received a quote for repairs and my girlfriend finally heard back that we could go ahead with the repairs and that ICBC was covering everything (finally!).

Fast forward to this June, we just got a call from the auto shop that fixed my car saying that ICBC still had not paid him for the work that was done. My girlfriend was given another adjuster (probably after the last one was fired or quit) and sent this one an email with no response, and now has called multiple times over the past three weeks with still no response.

They don't care about you!
I had a worse experience with ICBC after an accident they only care about how many people they can put responsible for! Forgot about getting any help from them I have been calling my adjuster for more than a week. They are giving me different names. Forget about getting any mental support from them. I already had injuries from previous accidents and now my injuries are getting worse because I have to deal with ICBC myself! It's mentally challenging and they are talking about we are here to support you...

Completely in over their head. No appointments available for the next nearly 200 days in ANY city that I could get to by car. If this company is SO incapable, why do they still monopolize BC? A complete cash-grabbing scam that we have no choice but to be involved with.

Was rear ended at a red light, person at fault claimed i reversed into them - icbc sided with the claimant and denied my claim. I provided telemetry and gps data numerous times proving my vehicle was stationary and they continued to come up with new excuses to deny me.

The real reason is because my vehicle insurance is a 3rd party and icbc wanted to avoid paying anything whatsoever and sue my insurance instead. Best part, there’s no legal recourse I can take. They closed the claim while I was still mid-battle on providing the ever expanding “proof” they kept tacking on.

They are the worst auto insurance company and unfortunately have the monopoly so we don’t get a choice.

I paid for 12 months of insurance.I only used 7 but was only refunded for 4 instead of 5 months.I was also charged $22 refund license fee and $30 cancellation charge.Are you kidding me?My car died-had to give it to a wrecking yard(on my birthday to boot)and I get punished by ICBC like losing my car wasn't enough punishment.Even with the very best mathematician - it still doesn't add up. 5 months of insurance costs $534. $52 in stolen money for zero reason.I was refunded only $420.They stole over $100 of my money after losing my car.I registered and insured the car I purchased yesterday and still I am being punished. What?Do they seriously expect a person with absolutely zero money to keep and insure and pay to park 2 cars?I am absolutely furious.I received the rudest service EVER from an incompetent agent. I live on a disability pension where I earn a whopping $998 per month.I am $700 in the hole and apparently going to stay there because my money was stolen by this agent.

I can not believe this company, they can't even follow their own rules, and I swear you can ask one employee a question and ask the next right beside them and you will get two entirely different answers, and if you move away like me, GOOOOOD luck cancelling your insurance. They will give you run around after run around, hand in all your documents and do what you are supposed to and they will still take out money for insurance that is no longer exists and then tell you they can't cancel the plates till they have the old ones back well that's a lie its a 16-30 dollars charge clearly listed in the email they send you about the cancellation and how you can go about it, it been over a month now I have my safety and new plates going on another plate payment in another week, and I'm still seeing ICBC take 210 out of my account! The experience I've had with this company is unreal if it was any other company or business they would of gone out of business. I have sent one more email about this as they are only open during the hours I work, and if it isn't resolved I have to close my bank account due to these people. Every other insurance company in Canada would of had these plates cancelled the first day. Here we are a month later.