ICBC Auto Insurance Reviews

Gouging young drivers. Our 20-year-old for one year in the lower mainland based on a 14-year-old Honda is paying $6000 a year for insurance with one accident. This is completely unfair. How do these young people get ahead and be able to live in this province?

I had to work in Vancouver for one month in 2016, I bought a car and I did insurance with this insurance company. I paid the first month but I left back to Quebec the same month and the engine of the car stopped at the road and I went to the garage. They told me to scrap the car. The same day I called the insurance company and cancelled. All was good after then I found just now on my Equifax reported that I have a personal loan with this company, so I'm gonna talk with my lawyer and report them by Equifax Canada.

The insurance rates keep rising each year. The highest rates in North America are in BC!

COVID-19 Pandemic situation reduces a lot of traffic on the street and the chance of the claims on auto insurance. People are asked to stay at home and avoid going out. How come ICBC still charges the same premium and fees during the period even though most of the people are suffering the income loss?

I just went to renew my insurance. Last year I was at - 19 years of experience. (-9) being the maximum discount. I had a little parking lot fender bender and not my insurance has gone up to $800.00. .713 discount. The customer service agent told me on the old model I would have gone to -13. Thanks for the good news that is NO good to me. I could have had TWO accidents and still got the maximum discount because of all my years of safe driving. Then she says "but there is a new model now and we can't compare apples to oranges". SO MAD! What a joke! Then she offered to share with me information on how the public loves this model way more. Especially seniors. (they should get a seniors discount anyway) I do not believe many people think this is better. Plus....we don't even have a choice!

Very high rates. A new and improved system that caused delays in renewals and adjustments finally came out with the promise of punishing bad drivers while doing the opposite. The fact that I now have to put a parent on my insurance who will NEVER EVER drive my vehicle to lower my rates more accurately to what they were at before should be a HUGE RED FLAG. Well over 10 years of flawless driving. Being punished. A person close to me has to pay over 1400 more a year. Also 10 safe driving.

I have never in all my born days been so disappointed in an insurance company as I am with ICBC from cost to service. ICBC is an empirical and outdated system with no competition to keep them in their place and costs affordable. Absolutely shameful when it comes to reasons for increases, discounts given, it's all about them, not the customer.

I got reared ended by another driver! So frustrated and adjuster was just horrible. He played games with documents and would accuse me of things without even reading the reports from the health care professionals. I emailed his supervisor and requested someone new. She refused. All the damage to my wife/me are in our muscles so we can't get a serious claim unless we wait for a year to see what is happening. The loss of quality of life isn't really a consideration unless something is super serious. I'm pretty frustrated with the overall process. I want a different option.

The recent changes to ICBC were paraded out as rewarding the "good" drivers while getting "bad" drivers off the road. I have a spotless driving record (both incident and infraction free) of over 30 years end had the full discount. Now, I find out my insurance has gone up over 30% under the new system and my driver rating is what the broker called "average!!!" What would one have to do to get an excellent rating? The Broker could not explain why the cost had gone up and had no knowledge of how the cost was formulated. I would be far better off going third party which is where I will take my renewal.

I am a driver with a perfect record who had the full discount under that system. Since the change this year I am considered a driver with 17 years experience and still have the perfect driving record. I was shocked when I went to renew this year as good drivers were supposed to save money. It went up another 80 bucks from last year. I nearly had a heart attack as I drive a 2003 Jeep wrangler Sport with a perfect record and years of experience and I'm paying 2006.00 dollars for the year. In comparison, if I was living in Alberta it would cost me around 600 bucks full coverage for the whole year. To pay that much on an old vehicle is criminal and shows just how corrupt ICBC really is. To give you all contrast I was curious about what it would cost me to Insure a brand new 2019 Jeep Wrangler Sport with all the same coverages I have now. This is where it gets interesting and even made the agent sit up in her chair and wonder what is going on. So the quote on the 2019 Jeep was 2236.00 dollars, only 230 more than my 2003 Jeep. They cost basically the same even though one is a 2003 and the other is a 2019? How is this possible? If I had the money I would sue them for there massive corruption. We need private insurance today in B.C and ICBC needs to just go away. They have zero competition and are run by a bunch of crooks who are all padding bank accounts until the ship goes under. It would also be nice to give zero stars for the rating or even a negative rating as ICBC keeps showing that they are unable to run an insurance business effectively.