ICBC Auto Insurance Reviews

I got a rock chip on my windshield so I went to my local autoglass company to have it fixed before the chip became a cracked windshield. Most insurers cover the cost of a chip repair to save having to replace the windshield.
Not ICBC, they wanted me to pay $200 deductible to fix the chip which ended up costing me just $55 out of pocket. The advice from the ICBC claims rep Jeff was pay the $200 deductible and get a new windshield because they will not pay for rock chip repair.
And now they want to put our rates up another 4%.

my car was backed into my own driveway, i was hit and run. i pay for collision on my car. and someone smashed up all entire front bumper and grill, i called icbc and they said if it happens in a private driveway there is nothing i can do to fix this. i would have to pay for all the damage myself when someone else hit me. Why are we paying for collision when we still have to pay in the end.
I'm not happy with icbc an I'm glad ill be moving out of BC. I pay big money for what ???? Done with these stupid people that don't have the decency see to tell me they hit me. this has to come out of my own pocket, when i wasn't at fault.

My first week moving to Vancouver I had out of province insurance. A BC resident hit my car, caused a lot of damage. ICBC would not take a look at both cars to compare and prove BC resident hit my car. They told me first to get it repaired under my insurance and then they would assess accident. After getting my car repaired under my insurance ICBC states they can not determine if BC resident was at fault. Unbelievable! I had to pay my deductible of $500 and I was not at fault.

Basic insurance covers almost nothing. You have to always buy "extra" stuff just to get a reasonable insurance package. And they always up-sell product with scare tactics. "Someone got sued for 5 mil, so you have to have it", for extra because the basic insurance is crap. "If you hit a Hydro pole you'll have to pay for replacing the pole unless you have collision", another scare tactic that just proves the basic coverage is junk. Then when you do have a claim, and you have all the insurance, they let you fight it out with their "accredited" body shop when the body shop does poor work. So I'm on my own to deal with the poor quality of body work? As a customer, ICBC should have your back and make sure your car is fixed properly. They do not have your back, believe me. I don't think ICBC'c top executives deserve their $500,000 pay-check.

True story. I was properly parked in a shopping mall parking lot, engine off. My passenger was stepping out of her side of the car. Someone pulled into the space beside us and hit my passenger-side door. ICBC decision? I was declared 100% at fault because when the open door of a car is hit by a moving vehicle, the parked car is always assumed to be at fault. Do they think the guy was driving with due care and attention when he hit a parked car? Did they consider the guy may have been drinking? Nope. Did they call my witness, the passenger who almost got hit? Nope. Instant decision. Parked car is at fault. If he'd killed my passenger he probably could have filed a claim for the cost of cleaning her blood off his fender. So if you hit the door of a parked car in a parking lot, don't worry, it's their fault. Only good part: he hit my door edge-on, so only a scratch to my door, which I'll touch up, so no claim from me. But the other car had fender amage, and filed a claim.

I was rear-ended while driving a Porsche 924, which has been shown can take up to a 15 mile per hour rear impact without suffering any damage. ICBC said because my car was not damaged, even though the girl who hit me had $900 damage to her front bumper, ICBC denied me any money to cover my out-of pocket costs for pain killers, muscle relaxants, physio-therapy, massage therapy and acupuncture. They even sent me to a specialist who confirmed that I had no previous neck or spinal injury prior to the day of the accident and paid him $800 for the report. Over a 2.5 year period they paid their lawyers thousands to battle a claim that I would have accepted $1200 for, which would have simply covered my expenses. I told their female head lawyer I would settle for just what I paid out of pocket and they still denied me everything, and taking them to Small Claims Court was a complete waste of time because the judge did nothing on 4 different dates. I finally moved back to Alberta and said screw it, but since the case went to Supreme Court and I failed to file the amount I was suing them for on time, their lawyers got a dismissal and filed a failure to disclose case against me and now want me to pay them $800! Over the years they have sent me a dozen invoices and letters but I will NEVER pay them a penny! ICBC is the definition of Organized Crime. They are the worst insurance company you can ever deal with when it comes to an injury accident. That's what happens when you create a Monster Monopoly.

Horrible experience, after someone hit my wife and me. ICBC is not good to deal with but in BC you have no choice but to deal with them. Thanks BC government!

One month after someone hit and run my car still haven't heard back from ICBC. Keep calling and emailing multiple times without any luck. But when you have to pay them if you delay one day the ask 25% overdraft and if you fail the second day the just cancel your insurance and flag you to the police. If this is not an excellent customer service then what is it?

I had a hit and run claim with an independent witness. Yet ICBC can still decline the claim saying that the height of the damages on both vehicles did not match. I also had another experience of enquiring some simple questions at the ICBC licensing office and when they could not provide a clear answer, they asked you to leave or else will call the Police. Can you believe it? Yes by-product of being a monopoly and that independent supervision towards them is not effective . Worst experience I ever had with similar authority.

Completely disgusted with ICBC… They could care less what the facts are... They make up stories and NEVER even go to the scene of the incident and actually investigate it! Sitting behind a computer and reading some reports to determine who is at fault is DISGUSTING!! Each driver should have to return to the scene with the investigator and walk through what happened! ICBC IS A JOKE!!!