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ICBC Auto Insurance Reviews

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(206 reviews)
ICBC
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
10.0%
Agent/rep availability
10.0%
Agent/rep callbacks
10.0%
Agent/rep knowledge
10.0%
Claim - not-at-fault
10.0%

Top negative trending topics ?

Claim - adjuster
50.0%
Agent/rep attitude
40.0%
Agent/rep availability
30.0%
Claim - injuries
30.0%
Claim processing time
30.0%
Agent/rep callbacks
20.0%
Agent/rep knowledge
20.0%
Claim - not-at-fault
20.0%
Billing/payments
10.0%
Claim - denial
10.0%
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Tags
Billing/payments (1) Cancellation experience (1) Claim - not-at-fault (1) Claim - rental car (1) Claim - repair shop (1) Claim - total loss (1) Claim payout amount (1) Claim processing time (1) Insurance Rates, Prices (4) Phone wait times (1) Rates for bad drivers (1) Rates for good drivers (1) Rates for seniors (1)
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Awful system

by Kevan on Aug 23, 2019
2.5 out of 5 stars

The terrible antiquated company with too many storefronts and an awful system. There is no way to get an insurance quote anymore. I was told by an ICBC employee that you must buy a vehicle before finding out what it will cost to insure. Also when renewing you must pay for 3 months minimum and if you cancel before the 3 months is up its costs $30!

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Review topics
Cancellation experience