Shady and terrible company
by MT on Oct 1, 2015
1 out of 5 stars
I personally recommend Johnson.
I got a Johnson quote through Servus credit union & my annual rate went down 45% (сompared to the previous insurer).
Also because I had Johnson insurance it gave me an entry into a $2500 fuel card which I won.
Thanks, Johnson👍
They are trying to make you pay more in every possible way. The latest experience really crossed the line: 1) They don't give a discount for etching (engraving the serial number on most parts of the car to make theft less desirable), although other companies do. 2) If you want to have a discount for winter tires, you have to provide them with a receipt. Besides that this makes you feel like a criminal, it also limits the options for someone to purchase the tires. You can't buy tires from someone in person it has to be from dealer or service. 3) Customer care agents are going from bad to worse. In 2 days they told me 2 completely different statements, contradicting with each other and claiming that the other was wrong (good job Johnson!) 4) Contacting by chat is useless because in most cases they will tell you to call, and you basically wasted your time waiting for a chat...
I have read posted reviews and hope I have made right decision to move my policy to Johnson / Unifund Assurance from 10+ years at TD Security National. In the arduous decision-making process, I obtained numerous quotes from various providers. Not all quotes are created equal (e.g. deductible amount, $1M vs $2M liability, etc) and like most things in life, you get what you pay for. I did not base my decision on lowest rates (which they were not but they were among the lower ones) more about transparency about policy coverage and experience with the service on the phone. I called Johnson three times to get further clarification as I learned about premium options and narrowed down my choices. I was able to contact the rep, Sandi D., easily each time and she was the only sales rep out of the 7 companies that I called who (without prompting from me) actually took the time to break down the policy in detail and explain each of the premium inclusions and options. Make sure you know these before you just go with the "cheapest" quote. Lowballing rates could indicate the company would be lowballing you on claims. My quoted rate and coverage seemed excellent, as I benefitted from one of their professional group rates. I also asked for quote with secondary driver as my daughter is planning to obtain G2 in near future and Johnson rate for this was excellent and they also offered temp lower rate if child away at school (not all companies do this and check on distance requirements). I also inquired about conditions for future rate increases in case their quote was a "loss leader" to get you "in the door" as I do not plan on being an insurance hopper each year. I even tried calling claims line to see how easily I could get through, as reps from Sales dept. who are hired to get your business, are not the tel no or people you will ever call afterwards. Though one hopes they would never have to make a claim, satisfaction with an insurance provider is best measured in the client's experience with service during claims process. And if disgruntled, that's when you usually hear from customers on sites like these as most people only post review if unsatisfied. Though I hope I don't have to ever make a claim, if i do, I will revisit this site to see if my decision to bring my business to Johnson and give a great rating to start is warranted. The proof will be in the "claims" pudding and I hope I don't have to eat my words and regret this decision.
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Being a student that recently graduated from College, these guys like to send out their flyers and brochures tell you what great services they have for students/alumni. Not only did they overcharge me, when I moved into another province they made it as difficult as possible to cancel. They were extremely difficult to get a hold of, then they charged me an additional month after I cancelled with them and then another $10 the month after. Fee's out the ass with these guys. They're happy to answer the phone when you want to sign up and give them your money, but whenever you have a question or need to contact them they never return calls, voice mails or emails. I've now been waiting for a letter of experience from them (for a completely clean history with them) for over a month. I absolutely discourage anyone from going anywhere near these crooks. Thanks for helping out the students guys! Because we're the ones with all the money, right?!