Johnson Insurance Auto Insurance Reviews

I damaged my vehicle when I went in a ditch because the road was slippery.
It was about 2 hours drive to my home and Taxi was not available.It was my husband, three small children and me. We were stranded on the highway when this man offered to take us to the city for a flat fee of $200 dollars in addition we had a tow and storage fee in the amount of $600. The vehicle front was badly damaged. I called the claim department at Johnson/unifund and I was assigned an adjuster. I called her and she told me I have to take the vehicle to their mechanic and I did. She then told me they will reimburse me all out of pocket expense. The problem is I was never able to get hold of her after that. I went online and found the address for Edmonton and I mail the receipt there. I called many times to check if they received the receipt the adjuster never returned my calls. After two month I got hold of her through another party and she told me she did not receive the receipt. I had copies of two receipt but I did not copy one. oops my problem, my loss. I am so upset. I am 50 years old and this is the worst service, I've ever encountered in my life. I cancelled my policy and I hope I don't ever have to go back. They god one star but I actually believe there should be a o star rating.

I was away from home due to family emergency when my insurance pre-auth debits were bouncing. I got charged NSF fee's 10+ times then they cancelled my policy on April 15th for non-payment. When I got home I saw the physical letters, insurance was already cancelled... They didn't call, email or text me when the first payment was missed, I could've fixed the situation. I paid off all the arrears on May 25th and tried to re-instate my insurance, they declined and said to make a new policy. Now non-payment is on my record and Im having harder time getting re-insured. The new quote premium went up by $266/month. I declined and went to a different company.

Im fully G licensed, have no tickets, claims, and never got cancelled for non payment in over 10 years. You clearly dont reward good customers.

Highly recommend you go elsewhere for auto insurance. Client for 15 years and was then forms to reapply for insurance were sent to my ex husband, (who was not listed on my policy) Was told forms would be sent to my address, never received until a registered letter came. 2 weeks to complete which all information they were asking for was reviewed on the 2 calls to them and then again after proving my ex was not on my mortgage which a lawyer had sent to them. (I was told they would not accept things from my lawyer). Submitted the form as requested, no call or follow up to let me know what my premium was going to be and that the policy had been renewed. Found out when I called Oct. 31, 23 (policy expired November 1) to be told it was mailed to me. I never received this information. It was then emailed to me. I asked how much and was told over the phone. In the time I was awaiting approval, I seeked alternate insurance in which I was trying to have in place, but Unifund would not provide me the information I was requesting, telling me any insuarnce broker can obtain this information. The new insurance provider was blown away by this, and tried to call herself and received the same response. This delayed me 7 days in aquiring my new insurance. I was assured no admin fees would be charged when I spoke with Unifund on the 31st of Oct. SURPRISE $483 for 7 days of coverage, the full amount. No one would put me to a higher supervisor and danced around. Filled their survey in, and no response. In no business should a customer have to work that hard to give someone thousands of dollars per year.

I cancelled my insurance and stopped a payment through my bank and they went and took 10 less of what my payment was to make sure it came out of my bank when I called to get my money back they told me it will be 2 months to see it unreal... Please, save yourself and dine deal with these people.

I called to cancel my policies (auto and home) as of midnight (Mar 24), but I was told they will withdraw from my account until May 5. Even though my renewal is only a month away. They mentioned a penalty for the remainder of the policy (Excuses). Other providers quote me $1,000/year less. If anyone wants to save on insurance run away from Johnson/Unifund Insurance. They don't care about customers, but their pockets.

Very bad experience.
I emailed the company, then called a service center to cancel the policy.
Then I discovered the company deducting about 75$ monthly for about 16 months.
My advice to all potential customers - don’t go for this company. Walk away.

After switching to another company (found better coverage at half the price), Johnson continued to take money from my account and refused to refund all of it. Spent hours on the phone over several days, had to send document multiple times and they kept changing their excuses. In the past when I had a claim they also attempted to pay less than was required by law and I had to have a lawyer step in. Most insurance companies are bad, but this one appears to be the evil overlord of Insurance companies. You would be better off with no coverage at all!

I’ve been driving for over 26 years with no claims and one at NO fault crash. Johnson gave me a great quote but once it went to underwriting, the underwriter stated I had caused two at-fault accidents within the last four years! Which is untrue and I explained this to Johnson. It didn’t matter and they doubled my insurance; which I cancelled and went with another insurance company with no problem.
The cancellation wasn’t accepted? And Johnson has now closed my coverage due to “non-payment”? Rather than what should have been a normal cancellation due to non excepted changes.
Stay away from this company they’re crooks.

Over a 3-year period, I had 2 rock chips filled and one windshield replacement on my 2017 Jeep Grand Cherokee. I have now been told they are cancelling my collision & comprehensive on my vehicle! Beware!!!! If you use your coverage you will be cancelled. We are moving ALL our policies.

I called to cancel my policies at the end of their term. I was surprised to get two bills in the mail afterward for a little more than $300. When I called to inquire, they said that because in my original call I said this and that instead of such and such the agent renewed my policies. When I dealt with the next agent, she charged me early cancellation fees. While trying to sort it out they put a collection agency on my case.
They have since agreed to waive the house penalty one but kept me on the hook for the car. Terribly dishonest and disingenuous people there. I regret having recommended Johnson to my friends and family and have since recommended that they not renew their policies with them.