Johnson Insurance Auto Insurance Reviews

Was insured with them for about 2 years, terrible terrible service. Called in for a quote one day, had to speak to our local account representative, or account supervisor is what they call them. The guy was completely rude, no manners at all, asked if I could get a quote on a secondary vehicle I was looking to purchase. Advised if I did buy that vehicle I would not be taking transit anymore and the mileage to reflect that. Got back with a an insanely high quote so I decided not to purchase the vehicle. A week later I get a bill for over $700 on my insurance plan because of a change in mileage, I called to inquire and he told me I have to report actual km's between home and work, when the quote was for a vehicle I DO NOT OWN and did not purchase, and the mileage was based on whether I purchased that car. Ended up having to go through a ton of paperwork to revert it all back. Waste of time, Second incident, called Johnson Insurance directly so I could avoid this rep, they advised that YOU HAVE to go through your local rep, requested for a new REP and they advised it is not possible. What a retarded rule if you ask me. So ended up calling the same rep, asked for a home insurance quote to see if I combine it with car insurance it might drop my rate a bit. Got my quote, got off the phone, 2 weeks later I have the package in the mail with the package already processed. I never even agreed to go with them, unbelievable. Processed without my acknowledgement. Same process all over again, had to fill out forms, fax, waste my time and cancel something I never even signed up for. End of the day, left this horrible insurance company and could never be happier with my current provider. My recommendation, stay away from this company, I have friends and family who also used Johnson and advised of terrible experiences.

Auto and Home Insurance keeps going up another 25% increase this year with no claims, tickets, or missed payments. After several years I'm moving on - they are just too expensive with their ever increasing runaway prices.

Stay away form this company at all costs. Had been a long time 20 year customer with them. Found a way cheaper rate $1100.00 per year for better coverage, and they charged us $250.00 to cancel our policy. They ripped us off for years with over rates, and then charged us to leave. Will never use them again.

Set up insurance with this Johnson for my car. Everything seemed fine with the agent. Tried to pay with a credit card, they said they couldn't accept that. Decided to pay with bank information; gave them everything they needed. Kept getting calls and letters claiming I needed to pay. Kept calling and trying to pay but no one answers after 4 and no one returns calls. When I did get through they said all payments were fine, then I got a call saying I hadn't paid. Never had so much trouble trying to pay a company. Very unorganized and incompetent company, go with someone else if possible. Can't imagine what it would be like if I ever needed to make a claim.

This company has been asking ONA ( Ontario Nurses Assoc) members to use them for their insurance , so for the past 24 yrs, we have been with them and the past 2 weeks, I have been treated by their adjustor and claims department like an old rag!!! I had an accident early this month , hit from behind by an old person who was in a rush to get to church. I filed the claim and it took them over a week to call me back, not even asking if I was ok and to top it sll, wrote my car off. I had been paying $2629.00 / yr for a 2002 Acura 4 door Premium for years and the car was in mint condition with only 168,900 km mileage. Guess how much they are giving me for my car??? A lousy 4,800!!!! On top of this, I have been on the phone calling the claims dept, the adjustor because they never answer the call and they do not leave a voice message that they are off for a week and they do not apologize for their incompetence!!! DO NOT BUY INSURANCE from them!! They charge so much more, over $300!!! The phone calls alone to them to get information was enough to raise my blood pressure! If you want Better Sevice and better price, seek somewhere else!

This place is ridiculous. I had one speeding ticket and after being insured by them for 8 years they automatically put me into their high-risk category with a rate increase of over 200%. They quoted me $600 per month for insurance. Are they crazy? Sure... let me just get out my chequebook and pay for that, no big deal.

The customer service is horrendous. If you call and your 'service advisor' is not there, they send you to random people all across Canada who know absolutely nothing about your file and what you are talking about. When we purchased a new car I spent over 2 hours on the phone being transferred around until someone eventually helped me, although not pleasantly.

A lesson to anyone who wants to be insured through these "big guys"... go through a broker. I was able to get my insurance down to $125 a MONTH vs. the $600 per month they quoted me. As soon as you have an accident/ticket, they take that opportunity to screw you. I will be letting everyone know of this terrible experience.

I have been insured by Johnson/Unifund for 15+ years. In 30 years of driving I have never had to make a claim. Following an accident that required extensive repairs we contacted J/U Insurance, and this was only an afterthought, as we hadn't even considered this initially. Our experience was not pleasant with the appraiser on the telephone and I felt very judged and and not understood. I understand that many questions are necessary to understand a situation, however I felt that I was being overly questioned about certain aspects of what was being described. Further, our auto shop expressed concerns about the treatment that they received by a visiting appraiser. Six months after the fact, they continue to talk with us about the verbal abuse (raising of voices and cursing towards the shop owner) that they experienced during this process. The shop felt that they were being accused of over inflating their prices (we have often commented on the "decent" pricing of this shop) and not being honest. This shop also reduced prices for us and did not charge us for some aspects of the repair due to the heavy cost of these repairs. Long story short, we are in the process of moving on to another company, for a savings of $800+ a year for both of our cars. I'm not sure if all companies are like this as we don't have prior experiences dealing with insurance following an accident, but we clearly were not happy with the large charge that we had as J/U refused to pay the full amount.

After several years with no problems lately there has been a constant stream of mistakes and errors, so much so that even my leasing company rep has been surprised the the level of incompetence with very basic instructions and information. I'm not sure what has changed but something sure has when a simple confirmation of insurance has to be redone three times. Add to this that I can never get my agent on the phone or to return calls or emails and I'm looking for a new provider.