Johnson Insurance Auto Insurance Reviews

I spoke to one representative of Johnson Insurance, which was the worst experience ever. And even ended the chat without my agreeing hence I could not download the whole chat log of rude responses. Like why can't I say a bit less than 20000? Don't policies show 10000, 20000, 25000 etc? (see chat log below). And why I asked if I want to do a road trip and will up my driving up to 28000 how much more would I be paying, he just said they don't and will not do hypothetical estimates, and just disconnected the chat and I was kicked out. Guess poor people like me don't deserve decent services.

I had done an insurance claim back in March due to someone sliding into my car and pushing me into a snowbank. Johnson had put me 100% at fault for this accident even though there was nothing I could have done to prevent this accident. A few days later I had sent in dashcam footage of the accident, Johnson had then switched my adjuster without telling me and then had switched me from 100% at fault down to 50% at fault, I was exhausted trying to fight them so I gave up and took the 50%. They are now refusing to renew me and had flagged me as a high-risk driver. Just this month (in September) after finding out this news, I had tried to fight this again and they are saying the video was not clear enough to determine if the road had been narrowed to one lane due to snow, I had then sent a picture of both my car and the other ladies truck right beside each other on the road for proof that the road was, in fact, a 2 car road. After sending in this picture they refuse to email me back or call me back. I would never ever recommend this insurance company to anybody.

If I have a choice I would give them 0 stars. I used with Sсotialife financial insurance. I returned my car on Apr 15, 2020, and cancelled my car insurance at that time. Somehow Scotialife financial was transferred over to Johnson insurance, and I was shocked when I received a bill from Johnson. Because even I cancelled my policy, my files still were transferred to Johnson. I called Johnson to explain my situation, every time the agent gave a different answer, the first agent said she will contact the previous underwriter company and I can call back on the next day. When I called back JOHNSON to confirm, the other agent said they need a letter of experience from that company. I called back to them got the letter and emailed back to JOHNSON. The next day I called to see if Johnson can cancel my policy backdate the date, the agent said they need the clear cancellation letter. And they refused to do a conference call with the previous underwriter to confirm my policy was already cancelled. They make things very complicated. I was out of the country and every long-distance call costed me over an hour. A frustrating experience with Johnson. Never buy car insurance with them!

Do not use this insurance company! Premium went up with NO reasons, personnel are not knowledgeable. The last thing that they mentioned was that due to COVID-19 their corporate email shut down. What? They have grit to raise premiums and charge extra money from me but do not have the opportunity to fix their own corporate email...

Every time I call they say they're busy and will be with me in 20 minutes. After an hour of being on hold, I finally get connected. Would it be so damn hard to have a callback feature? The way they treat their customers is disgusting...

They used to take pride in customer service but now it's only downhill... REALLY BAD and premium prices keep rising.

One claim experience, complete disorganization and customer care. Anytime you'd like to call for the information you'll be waiting 30-40 minutes plus. Auto insurance pricing and how they manage the rates are all over the map. I've had $95, $122 and $191 per month in the past 3 years.

Someone backed a pickup truck into the side of our car in August of 2019. He apologized and we reported the accident. 11 months later a cheque arrived for 50% of the deductible and no explanation. I phoned and sent a message by email and eventually, an adjuster called and repeatedly told me there wasn’t 100% proof it was the other driver’s fault. Unless it was icy and we slid sideways into the truck, it could not be our fault! I wouldn’t recommend Johnson to anyone.

They are trying to make you pay more in every possible way. The latest experience really crossed the line: 1) They don't give a discount for etching (engraving the serial number on most parts of the car to make theft less desirable), although other companies do. 2) If you want to have a discount for winter tires, you have to provide them with a receipt. Besides that this makes you feel like a criminal, it also limits the options for someone to purchase the tires. You can't buy tires from someone in person it has to be from dealer or service. 3) Customer care agents are going from bad to worse. In 2 days they told me 2 completely different statements, contradicting with each other and claiming that the other was wrong (good job Johnson!) 4) Contacting by chat is useless because in most cases they will tell you to call, and you basically wasted your time waiting for a chat...

I've been using these guys prior to the big changes, and ever since they've been complete garbage. They put on the wrong insurance coverage on my paperwork, so when I got in a car accident I had to get it all changed for proper coverage. This rose my price from 87$ to 197$ a month. Then they raised my price again at 209$ after the renewal. Then I switched vehicles and they quoted me for 260$ a month. Great, I can manage that. I ended up paying 336$ instead. On top of this, I was told last month I'd be paying 168$ after credits. It wasn't even close. There was "no record of that quote." The customer service is absolute trash, the people on the phone sound like they hate their life, and hate yours even more. They get short with you when you ask questions. Don't even bother, look for another insurance company and save yourself from trouble. I dropped them and went with a better one yesterday. I'll gladly pay the cancellation fee to never see their name again.