Johnson Insurance Auto Insurance Reviews

Awful customer service.
They increase rate for no reason and refuse to be completive. I called 5 different insurance companies and all gave me lower rate, when I mentioned this to a Johnson rep she became rude and refused to lower my rate which was jacked up for no reason.
Never again.

The worst service ever.
A loyal, paying customer for 26 years is disgusted with the rude and dismissive behavior of their reps. Taking my business elsewhere.

The worst insurance ever, Johnson increased every year my insurance and I don`t have any fee ticket and also I had to sent 3-4 times email about my cancellation, they did not provide me the correct information

Long story short. I had a mischief to my vehicle where someone cut into my ragtop roof. An adjuster came out and looked at it. He commented on the mint condition of the roof prior to the damage. It was taken to a dealership for replacement. The insurance company gave the ok for the fix, however against the advice from the dealership only ordered the roof without the liner. It had to come from out of country. Of course once the roof arrived it was confirmed that the liner was also needed. I was informed by the dealership that they had attempted to contact the insurance company on many occasions with negative results. I finally got a hold of the insurance company myself and advised them that the dealership was waiting. Then the dealership called me a day later stating they had a very interesting conversation with the company. The insurance company did not like the final cost evaluation from the dealership and began to barter with them. Of course the dealership advised them that the amount was set and agreed upon prior to work commencing. The work stalled until I called the dealership again and was advised they had not heard from the insurance company for the last week. AGAIN I called the insurance company and was told that they were not going to pay the amount the Dealership had described and I needed to take it to another place our pay the difference. At this point I am totally upset. I advised them I dont care where it gets fixed ...just get it done. Its been at the dealership for a month. Of course now they will have to pay the dealership for work done, and most likely have the vehicle towed to another place to have the work completed to save $1300. Of course by the time tow charges and dealership costs, and the cost of my rental vehicle for the last month, the $1300 dollars would be absorded already. Brutal customer service, and I will be changing companies asap.

After years of loyalty, we have been treated with extreme rudeness, and very high payment. Their customer service is so awful. I might of stayed, but after the way we were treated, we will never give them business again. I strongly suggest everyone goes with another provider.

Being a student that recently graduated from College, these guys like to send out their flyers and brochures tell you what great services they have for students/alumni. Not only did they overcharge me, when I moved into another province they made it as difficult as possible to cancel. They were extremely difficult to get a hold of, then they charged me an additional month after I cancelled with them and then another $10 the month after. Fee's out the ass with these guys. They're happy to answer the phone when you want to sign up and give them your money, but whenever you have a question or need to contact them they never return calls, voice mails or emails. I've now been waiting for a letter of experience from them (for a completely clean history with them) for over a month. I absolutely discourage anyone from going anywhere near these crooks. Thanks for helping out the students guys! Because we're the ones with all the money, right?!

After years of loyalty with no accidents. I wanted to add my son as an occasional driver to my policy. They wanted to raise my premium to $900 a month more. Of course I cannot afford that. How disgusting to treat a customer this way. I will be changing providers ASAP! Also they still have no accident forginess really? Who does that anymore. No need to stay a moment longer with this horrible company

I damaged my vehicle when I went in a ditch because the road was slippery.
It was about 2 hours drive to my home and Taxi was not available.It was my husband, three small children and me. We were stranded on the highway when this man offered to take us to the city for a flat fee of $200 dollars in addition we had a tow and storage fee in the amount of $600. The vehicle front was badly damaged. I called the claim department at Johnson/unifund and I was assigned an adjuster. I called her and she told me I have to take the vehicle to their mechanic and I did. She then told me they will reimburse me all out of pocket expense. The problem is I was never able to get hold of her after that. I went online and found the address for Edmonton and I mail the receipt there. I called many times to check if they received the receipt the adjuster never returned my calls. After two month I got hold of her through another party and she told me she did not receive the receipt. I had copies of two receipt but I did not copy one. oops my problem, my loss. I am so upset. I am 50 years old and this is the worst service, I've ever encountered in my life. I cancelled my policy and I hope I don't ever have to go back. They god one star but I actually believe there should be a o star rating.

After many attempts and calls, the representative took the matter to her manager and through her work she got a resolution to my claim issue.
Thanks to the rep and her team.

I was away from home due to family emergency when my insurance pre-auth debits were bouncing. I got charged NSF fee's 10+ times then they cancelled my policy on April 15th for non-payment. When I got home I saw the physical letters, insurance was already cancelled... They didn't call, email or text me when the first payment was missed, I could've fixed the situation. I paid off all the arrears on May 25th and tried to re-instate my insurance, they declined and said to make a new policy. Now non-payment is on my record and Im having harder time getting re-insured. The new quote premium went up by $266/month. I declined and went to a different company.

Im fully G licensed, have no tickets, claims, and never got cancelled for non payment in over 10 years. You clearly dont reward good customers.