Johnson Insurance Auto Insurance Reviews

I recently spoke to my insurance advisor at Johnson insurance in regards to my premium updates for all insurances and found out that I was charged as tenant for three years instead being charged as condominium home owner insurance. I was furious knowing that I was not insured for almost 3 years of residing in my condo without the proper insurance. Not only was I upset about this mistake but also at the insurance advisor as she found this situation amusing (laughing out loud). I am now considering switching companies due to their inability to listen to clients and their needs and their inability to sympathize with clients for there mistake.

I have been insured by Johnson/Unifund for 15+ years. In 30 years of driving I have never had to make a claim. Following an accident that required extensive repairs we contacted J/U Insurance, and this was only an afterthought, as we hadn't even considered this initially. Our experience was not pleasant with the appraiser on the telephone and I felt very judged and and not understood. I understand that many questions are necessary to understand a situation, however I felt that I was being overly questioned about certain aspects of what was being described. Further, our auto shop expressed concerns about the treatment that they received by a visiting appraiser. Six months after the fact, they continue to talk with us about the verbal abuse (raising of voices and cursing towards the shop owner) that they experienced during this process. The shop felt that they were being accused of over inflating their prices (we have often commented on the "decent" pricing of this shop) and not being honest. This shop also reduced prices for us and did not charge us for some aspects of the repair due to the heavy cost of these repairs. Long story short, we are in the process of moving on to another company, for a savings of $800+ a year for both of our cars. I'm not sure if all companies are like this as we don't have prior experiences dealing with insurance following an accident, but we clearly were not happy with the large charge that we had as J/U refused to pay the full amount.

Auto and Home Insurance keeps going up another 25% increase this year with no claims, tickets, or missed payments. After several years I'm moving on - they are just too expensive with their ever increasing runaway prices.

Until I had an auto claim, I never realized how poor Johnson's service standards could be. I have been with Johnson Insurance for almost 15 years and only had to converse with an agent over renewal or adding/removing automobiles from my policy. Then last week I got into an accident and saw the dark side of what this insurance company actually looks like. I have been on hold multiple times for over an hour until I got "dropped" or heard the voice prompt asking me to "call back later" (which had been after being on hold for 2 hours exactly). Clients deserve the reassurance, after being in an accident, that the last hassle they would have to encounter would be reaching their insurance company to report it and/or follow up with it. It is unfortunate that it took filing a claim to see how poor this company really is. If you are able to, go to another insurance company that prides itself on timely service - especially when you need it the most (after an accident).

I have had the worst experience ever with Unifund and Johnson on my auto claim. Their communication process is the worst I have ever seen. I have been told to pick up my belongings from the car before it has been towed, when I arrived to the location, my car was already towed, and no one took the responsibility. I left my winter tires on the car, no compensation is given for that. My adjuster did not walk me through the process, and when I contacted the supervisor in charge to get a response, she did not even pick up her phone, I left messages several times for the adjuster and supervisor. In the end, it seems that you as a customer are serving them and there is no sense of customer service in them. They kept sending emails whenever they want to only collect records of communications for themselves, not effective and helpful communication from the beginning to the end of the process. When they sent the cheque at the end, they put the wrong name on it and it took a week to be delivered, no follow-up happened from the insurance side, until I personally asked for tracking number and called Purolator, and I found out they put a wrong name on the envelope. Some staff are being helpful in this process, but the adjuster and her supervisor were the worst experience with this insurance. I sent an email to claim line and explained the situation to them, I have got no response back till now.

After 30+ years of paying out over $30,000, and no accidents, until my spouse had an accident this year. Due the fact that she was on my policy for just 3 years, there was no accident forgiveness for her. Then I got a letter from Unifund Johnson saying that they would no longer be able to renew my policy, due to this accident. I then called my local agent and she then told me that I could renew it, but it would cost me an extra $3000 per year. I switched insurance companies and am now paying $3400 per year instead of the $5500 that Unifund Johnson was going to charge me. Totally no respect for the many years of paying into their insurance plan. I will be telling my story to everyone I know and will be discouraging them from ever contacting Unifund Johnson Insurance.

Bought insurance for new car end of June 2015, despite several requests have not received a hard copy of the insurance form. In addition, Johnson's keeps confusing the expiration dates for a car I sold and our 2nd car. The latter insurance expires next year, but they have now decided it expires when my sold car's insurance expires shortly, and want payment now. Phoning them is useless as waits are endless, plus they aren't answering email. They also owe me a refund on the insurance for the car I sold, but sent me a 'credit' instead.

I am not in favor of the company's attitude towards long-standing customers period. I have recommended this company for the best brokerage service they had in-house. Looks like their internal brokerage sales department is for commission, their fire and forget attitude lost my confidence in the company, especially after staying with them for 15-plus years I am looking for a new provider indicates a sorry state.
Their lack of customer service cost me the cancellation of my home policy after being a long-standing customer for 11 years with my home.
Their rates increase every year and brokers get their good cut at least that's my feeling, brokers won't work for the customer.

I wish their new customers all the good luck with your policy servicing needs from gods side.

I received an email notification saying that I need to contact Johnson Insurance immediately and I found out that they removed my collision insurance because of the combination of one accident in 2019 and two minor traffic speeding tickets in 2020. I have been with Johnson Insurance for the past 10 years and I had no issues until Unifund took over the company. When I called Johnson Insurance and inquired about my insurance they said they removed my collision insurance without any prior notification. They don't value customer loyalty anymore. Stay away from Johnson Insurance or Unifund. I highly do not recommend it to anyone! Please do your homework before you consider going to Johnson (Johnson Insurance). Their customer service is good but their service is poor.

So I got stuck with a flat tire and no spare in the car. Called Johnson 24/7 road assistance which I pay for. After 30 min wait they finally answered, then they called me back in another half an hour just to tell me that the wait time is approximately 3 hours. I'm talking Toronto, not some remote place in the middle of nowhere. Awesome 24/7 service, worth every penny. Other than that it's a relatively good company with horrible customer service and nonexistent road assistance.