Car Insurance Reviews
Johnson Insurance Auto Insurance Reviews
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(196 reviews)
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Most helpfull reviewsTags
Agent/rep attitude (12)
Agent/rep availability (4)
Agent/rep callbacks (3)
Agent/rep knowledge (9)
Billing/payments (41)
Broker experience (1)
Cancellation experience (41)
Cancellation fee (4)
Claim - adjuster (10)
Claim - denial (1)
Claim - not-at-fault (3)
Claim - rental car (8)
Claim - repair shop (12)
Claim - theft (2)
Claim - total loss (4)
Claim - windshield/glass (3)
Claim payout amount (4)
Claim processing time (13)
Complaints/ombudsman (12)
COVID Handling (1)
Discounts, deals, rewards (4)
Email/message wait time (5)
Insurance Rates, Prices (39)
Legal actions (1)
Online chat (1)
Phone wait times (12)
Policy changes experience (4)
Policy coverage (31)
Rates after claim (2)
Rates at renewal (6)
Rates competitiveness (11)
Rates for bad drivers (5)
Rates for good drivers (9)
Rates for long-term clients (1)
Rates for second driver (1)
Rates for seniors (1)
Rates for students (2)
Rates for young drivers (1)
Rates in bundle (3)
Refund (2)
Renewal experience (1)
Roadside Assistance (1)
Review author
I am not in favor of the company's attitude towards long-standing customers period. I have recommended this company for the best brokerage service they had in-house. Looks like their internal brokerage sales department is for commission, their fire and forget attitude lost my confidence in the company, especially after staying with them for 15-plus years I am looking for a new provider indicates a sorry state.
Their lack of customer service cost me the cancellation of my home policy after being a long-standing customer for 11 years with my home.
Their rates increase every year and brokers get their good cut at least that's my feeling, brokers won't work for the customer.
I wish their new customers all the good luck with your policy servicing needs from gods side.