MPI Auto Insurance Reviews

They talk with a rude tone, and try to act over smart, not nice at all

Argumentative, poor customer service, untrustworthy.
The value of our son's car (burned, electrical fire) was based on their best guess. We sent incomparable prices on the same type of vehicle. The adjuster was very unprofessional- we asked to speak with the manager/supervisor- she retorted we needed to deal with her. It’s been 2 1/2 months.

They hold you responsible when someone hit and runs your car and they've stolen my car for over 2 months at this point, forcing me to pay insurance on it and spend 2000 on rentals and rental insurance.

On October 6th I called MPI regarding a claims issue. The first associate I talked to was very helpful and told me she would transfer me to the department in which could help me with my claims issue. The second lady I spoke to around 9:25 am was extremely short, rude and inconsiderate. She interrupted me in the middle of speaking several times and mumbled the information I needed to actually make my claim. When I asked her to repeat herself she was very rude and condescending. I am not one to go out of my way to write reviews about people who are just going about their day trying to do their job as best they can, but a person such as the one I spoke to should not work in customer service. I feel extremely disrespected and disappointed in my experience due to my treatment from that one specific employee.

Trying to deal with a total loss claim and called my adjuster to ask questions (as per his email sent hours before). Found an out of office message. No ability to leave a voice-mail. When I contacted a member of his team for help they put me through to a supervisor who doesn't work before noon apparently! Or so I assume from his inability to answer or return a phone call before noon for over a week! We've been playing phone tag so long my adjustor will be back from vacation soon and my problem STILL isn't being handled! I'm absolutely blown away at how an experience that should have taken a few days has taken almost a month (from Aug14/20). Every time I have to deal with MPI, it takes an excruciatingly long time to do anything! It's sickening and inhumane that we are FORCED to use this corrupt organization! I hate giving them any of my hard-earned money knowing they won't help me when I need it most. What is the point in even calling it public insurance? They aren't there to help the public, just line their own pockets.

So much information left out, they don't tell you about license renewal bills. Probably the only service in Canada that doesn't send mail via email. They will continue sending mail to the wrong address for 2+ years instead of phoning you when they have the correct phone number. One phone call could've saved a bill from two years ago.

#1.I got a ticket with 30-day suspension in ON with an ON license that I fulfilled in ON and paid for in ON, I moved to MB later that year and shortly after switching my license over I got a letter saying that they are suspending my license for 3 months because of the ticket!
#2.I moved back to ON where Service ON confiscates your last provinces license and sends it back to them (MPI) with a cancellation request, I couldn't cancel it myself without it the card and MPI went and put another suspension on my record and fined me for about 3 months of my license and interest... they sent the amount directly to collections without contacting me about any of it first.
#3.I had a hit and run with my sister's car out of province and MPI refuses to take responsibility. There is a lot more to add, and quite frankly I don't know anyone who likes MPI... not even the insurance agents I know that work there.

Literally the biggest ripoff ever, you have to shell out thousands just to be able to drive to work and school and there are no other insurance brands available so MPI can charge whatever they want. Sorry, why am I paying $2500 for insurance on a $10000 car? At this point, it is cheaper to just replace my car if it wrecks.

I put an ad in Kijiji to see if someone might have experience fixing automatic transmissions for a VW I was trying to get roadworthy. The ad was answered and I make arrangements to get it fixed only to find out that my car was involved in an accident. I have all the information about the person to whom I entrusted my vehicle and they have the name of the person involved in the accident. I haven't seen my vehicle in 15 months. The police have it reported as stolen. MPI says it's my tough luck and recommended that I go and try to find it (the police suggested that this might prove hazardous to my health). MPI would cover the damage if I can find my stolen vehicle. I can't find it, too bad, so sad. I'm not impressed. I feel they has been no motivation on their part to find out who's perpetrating these crimes (and I haven't found the Winnipeg Police Service too helpful either, unfortunately). But I do understand the WPS has more pressing items on their agenda than a stolen VW. But where does it end?

Experiencing severe whiplash after MVA. Medical practitioners rate it a 3. Despite 5 assessments and documentation, MPI rates it a 1. So I'm not getting the care I need. Daily headaches. Weekly migraines. Torn ligaments in shoulders and neck and back. No medical history of any of this before MVA. Super athletic, ADHD person before MVA. What can I do to get proper medical care? MPI insists on a Multidisciplinary Assessment. Even with migraines and chest pain. If I don't go, physio, chiro, etc. are stopped. I was self-employed in a delivery business, lifting 25 to 50-pound items. At the rehab clinic, the PT guy let slip that I am to be rehabbed at minimum wage. He had me carry a 5-pound weight for 1 minute, then said that I could easily go back to work. I asked him if he knew what my job was. "No," I told him how much I lift and he was very surprised. "That's interesting. MPI's determined position for you is different." How can MPI pretend my 28-year job is nothing? After 4 months MPI finally said they would pay Loss of Income. "Starting at minimum wage." MPI person said due to 28 years in the business, in a few weeks, I'd get another check based on my skills - $40 per hour. No cheque has shown up and MPI won't answer my questions. Ombudsman won't change any decisions. Ombudsman only makes sure MPI follows proper procedure. I need help. Living in pain is depressing and I try to keep happy for my grandkids. I've started documenting the number of actual lies MPI has said to me. 7 and counting. The number of times they "never received a FAXED document" - 5 and counting. Is there anyone who can make MPI treat people properly? I know, I know. It's an insurance company. Would private insurance be better? This has been so depressing and my mindset is getting worse. If anyone has any ideas, it would be hugely appreciated.