SGI Auto Insurance Reviews

I talked to one of their customer service representatives and honestly, the experience was absolutely terrible. They were so judgemental and one even laughed at me while I was making my claim. I am sorry, but when someone is in distress and talking about an accident, that is not the way to speak to them. And the person I spoke to acted like she knew exactly what happened and wouldn't even listen to me. And when I requested to draw a diagram for them they refused my request because they said that I was lying. If they weren't a requirement by the government, they would have no customers because they are the worst insurance company in existence.

SGI insurance is the worst insurance on the planet. They won’t pay out for any type of injury even when you have full coverage. They have a hard time even when paying for the damage done to your car. You have to fight with them when you are in an accident that is the other driver's fault. Take my advice and don’t get any type of insurance with SGI. Get a real insurance policy from a real insurance company

My ex-wife and I jointly owned a 2003 Ford F250 4x4 diesel with about 167,000km that got stolen from outside the mechanic's shop at the end of July 2017. It was recovered August 2. The damage consisted of a punched-in key hole on the passenger side door, and the cover/lock on the ignition had been removed.

We were a bit surprised when SGI almost immediately told us it was being written off. We figured the truck was worth at least $12,000, maybe up to $15,000 with the recent engine rebuild. Our SGI adjuster, Chelsea Leonew, gave us an initial offer of $6355 on August 10. We told her that was unacceptable and it was worth twice that amount. We submitted the recent bill for an engine rebuild (about $5800), but that only increased SGI's offer to $7660. We submitted ads for similar trucks from Kijiji for SK, AB, and MB, but SGI didn't budge. We hired an independent appraiser and went to arbitration. That cost us about $350, but we ended up settling for $11,500, which we thought was fair.

Why did we have to spend $350 and a month in negotiation to arrive at a fair settlement? I had used the VMR Canada online calculator early in the process to see if we were off-base in thinking it was worth at least $12,000. The VMR Canada result confirmed we were being reasonable. However, I noticed that if you failed to check off the "HD Diesel V8" box, the value was pretty close to what SGI initially offered. I've got a gut feeling that someone at SGI made a keying error on the initial valuation. I've got no issue with someone making a mistake. It happens all the time. However, I've got plenty of issue with someone failing to recognize a mistake or trying to cover it up. We ended up with a final settlement that was 81% higher than the initial offer. Something was definitely wrong with the initial offers from SGI, beyond the expected low-ball. Why didn't someone at SGI go back and take a look at their calculations instead of wasting time and money going to arbitration?

Something really stinks at SGI when it comes to write-offs. I still don't think the vehicle should have been written off in the first place. As well, when the final settlement after arbitration is 81% higher than SGI's initial offer, and 50% higher than SGI's final offer, shouldn't SGI have to reimburse the cost of arbitration? It was pretty clear that one side wasn't coming to the table with clean hands.

I had an accident at less than 20 kmh fender bender with a mint condition 300 limited edition with 120000 kms only. It has been 5 weeks SGI hasn't even looked at it yet. They said it was approved for getting fixed, then 5 weeks later they want to look at it again and say the damage is over 13000 dollars... for a bumper and some paint. This is a scam and unbelievable. They hold the monopoly and know it. I have now lost my job and soon my home during this time as no city services go anywhere near my old work. And since we at week 5 and not even started the fix, looks like gonna lose everything anyway. Thanks, SGI

Tried to register a private vehicle purchased at auction, brought paid receipt in, the staff at SGI Swift Current never even looked at the invoice as the teller asked 3 questions that were directly stated on the invoice (1 is it paid for? How did you pay? Where is it?) then promptly told me that they can't help me and to bring the original invoice ( which I had brought in). They didn't look at the invoice, told me it needed a signature of the owner (me or the bank that repossessed it? No clarification). They just had no intention of doing work, the phone/fax number of the auction company was clearly written on the invoice if they needed confirmation. What a joke this company is, the staff has no clue, the managers less and they couldn't train a dog to sit. If my tax money went to that Nigerian prince who keeps emailing instead of SGI pensions, it would probably get more for your dollar, with just as much satisfaction. Tell me again how my heart should bleed over your unpaid ten days off.

Rude, compassionless, and unprofessional employees! Worst customer service I have ever experienced! I would think they would help victims?! We need something different in Saskatchewan!

I was in accident jan2 1900 hours another truck(ryder) hit me from behind and damaged the trailer and load restrainsts. I took the load to alberta delivered as per dispatch instruction with a damage front anddriver side window broken hood, hood hinge, electrical not working broken mirrows and vibration in the steering after the accident, On jan 6 I took the truck and trailer back to Saskatoon and phoned SGI. and had 3 sep shops look at the truck. the western star dealer told me the truck was a write off. I went back Ontario with the truck through mi with broken window no horn or broken hood hinge. I waited 2 weeks in Ontario for SGI. to look at the tractor both SGI. and my employer RSB knew wher the tractor was after 2 weeks RSB was wanting me to get some repairs done so I could bring the truck out to Saskatoon for SGI to look at it. the truck sat in sask atoon for 2 days waiting SGI to look ast it my uncle was very sick so they gave a load back to on. as my father brother had died. I took a week off for that and told SGI were the truck was. SGI. then waited a second week to tell me to bring the truck out to regina so that they could look at . I told the the truck might not make it they told me to limb the truck out or tow it out at my expense.

I Have a 2019 Lexus Nx300 f2 sport which was smoking in the garage for about 5 hours when my garage caught on fire... Ontario province... They didn't give me the rental same day, it was on 22nd of June, and on Monday when I reached their office because they were closed on weekends, the adjuster answer kinda surprised me when I said that I need a rental, she told me that I have 2 cars... Unprofessional at all... I pay insurance for both... After they ended up giving me rental on Monday when I called after hours and I returned it on Wednesday because we were going on vacation... Now I am trying to get a rental from 10 am and my adjuster seems to be ignoring me... Wish I can put - 100stars... Will switch my cars insurance after solving claim for sure... Been calling about 20 different numbers. Don't know what to do. My time worth more... Good thing my wife is a lawyer... Recording every call now...

Got an online quote from SGI. Phoned Westland Insurance in Calgary who told me SGI did not offer monthly payment plan. Phoned SGI and they said yes, they do and that I should have been given the plan. Stay far far away from Westland Insurance brokers, and stay even further away from SGI Canada. I was insured through a broker with SGI a few years back and blew the engine in my truck leaving me with my other vehicle to drive. I faxed them and cancelled my insurance on the truck because I couldn't drive it. Westland refused to rebate me for 9 months of insurance for the cancellation. I got a hold of SGI and was finally paid my rebate after 10 months from the time of the cancellation. SGI is the worst insurance company I have ever dealt with. Please for your sake stay away from them.

Took my vehicle without even informing where they gonna keep it. Got pictures from SGI with snow all filled in the vehicle as it was lying in a compound for a long weekend (it's a joke as if they would have told me prior that they gonna keep my vehicle in open, I would have dragged it to the garage). Adjuster initially appointed went on for 3 weeks vacation since my claim was filled. No communication at all (till you call in and ask). Their estimators cant value anything